Failed to create VM recovery checkpoint (mode: Veeam application-aware processing) Error code: '32770'

[davide.depaoli]

Hello,
my customer reports this error to me, to which I don't know how to give a solution. I have already suggested to open a ticket, but in the meantime does anyone have some idea to try ?

27/02/2025 22:39:37 :: Failed to create VM recovery checkpoint (mode: Veeam application-aware processing) Details: Failed to create VM (ID: 56c6a0f1-8ec1-49fa-b984-b7eb36501340) recovery checkpoint. Job failed ('Checkpoint operation for 'Vega' failed. (Virtual machine ID 56C6A0F1-8EC1-49FA-B984-B7EB36501340)
Production checkpoints cannot be created for 'Vega'. (Virtual machine ID 56C6A0F1-8EC1-49FA-B984-B7EB36501340)'). Error code: '32770'.

This VM is a Windows Server 2019 with SQL Server 2019. This server was generated from a Windows 2003 and SQL Server 2008 upgrade. Application-aware with a domain-specific Domain Admins and Sysadmin user on SQL.

thank you in advance
Best regards
Davide

[veremin]

Am I correct in understanding that we're talking about a Hyper-V environment? If so, can you create a checkpoint outside of the backup server using the hypervisor's own tools?

I'm wondering because the creation of checkpoints is managed by the hypervisor itself, and the backup server merely sends requests for their creation.

Thanks!

[davide.depaoli]

hi,
checkpoint directly done from the hypervisor was successfully created.

[veremin]

Understood, in this case, you can check within the guest operating system the status of the integration services and VSS writers, but in general, I would recommend you continuing investigating the issue with our support team. Thanks!