Failed to restore file from SharePoint with restore portal

[aeph]

Hi,

we are facing issues where customers (restore operator) are trying to restore files with our Restore Portal.

The Restore of the selected item fails with "Failed to restore item". No further information or instructions are provided. We tried several times, its always failing.

We have already opened a case. Does anyone else have these problems?

Case #07664524

[Polina]

Hi aeph,

There might be a variety of reasons - let's wait for support to confirm it.
Meanwhile, if you are willing to get more details on the specific error that occurred, you can check logs of your REST service - they should include operations performed via the restore portal.