Issues with Citrix enviroment and pop-ups

[aSmithZimcom]

We have a VERY Large citrix environment that we use veeam agents for long term retention jobs. When I install the agents with BnR using active directory protection groups everything installs fine. The problem is that when ANY user that is not an administrator opens a session it gives them "Unable to complete the action because Veeam is managed by your administrator." Every time a session logs in. We are publishing apps only and this needs to be supressed. Any thoughts would be helpful. We could run the service as a user instead of a system account but would prefer not to do that.

[Mildur]

Hi Aaron

Which product from Citrix are you talking about? Are you publishing Veeam Agent as an App to your end users?
One thing you can try is to make sure that the Agent UI (Veeam Endpoint Tray) is not auto started for every user: https://www.veeam.com/kb4565

Best,
Fabian

[staffnowinc]

I’ve encountered similar issues in large environments like yours. It sounds like the Veeam Agent's behavior is tied to its management mode, which prompts that "managed by your administrator" message. You could try a couple of things to suppress that pop-up without needing to run the service as a user.

Check the Veeam Agent settings: There might be a way to configure the Agent to stop launching the UI automatically for non-admin users. In Veeam’s settings, an option should be to suppress the Endpoint Tray (the UI triggering the pop-up). This might be a simple fix that avoids interrupting user sessions.

Group Policy (GPO): You could use a GPO to prevent the tray from loading for standard users. This would be a cleaner solution than modifying how Veeam runs as a service. A GPO that stops the Veeam Agent from running its UI process on login should help.

Veeam Management Console: You may also want to look at any agent-specific settings in the Veeam Management Console. It could be configured to show that message on non-admin logins, and there might be a setting that ensures the agent works quietly in the background.

Service Account Permissions: If you haven't already, check the service account permissions. Ensure that the non-admin users are part of a group that doesn’t trigger these messages. Sometimes, restricting the permission scope of the Veeam Agent's management functionality can also suppress these pop-ups.

Hopefully, one of these suggestions will help you circumvent the issue without needing to change the service’s account type. Let me know how it goes!

Best,
Curran Hennessey
Founder of Staff Now