Unable to create a service account

[Mattas]

Hi all,

So I tried to have Veeam for azure auto create an account, but it keeps using a parent subscription that I dont have access too. I then tried to create a service account manually, but keep getting the error message "Unexpected error occurred Check service logs for additional details Trace ID: 6a3b0143-f909-4010-afe2-64cf48350070".

If someone could tell me where in the logs to look or give me reccomendations, it would be appreciated.

Current case number is - Case #07716830

[nielsengelen]

Hi Marcus,

You can export the logs from the configuration section under "Support Information" as described in our user guide.

However as this is not a support forum, I would recommend to continue working with support for clarification of the issue.

[Mattas]

Thanks, I would continue working with support, but they are taking forever to look at my ticket.

I cant find anything online that resolves my problem and short of re-creating my whole Veeam backup server (which I doubt will work) I don't know what to do

[nielsengelen]

Hi Marcus, let me check with support on why it's not moving.