Bug report or Feature Request

[cpfleger]

I have a PST file which contains a malware attachment. I know about that but there is no need for further action.

Now v13 is quite annoyingly trying to scan that particular backups over and over again.
Bad enough - as the documentation I've found so far to exclude specific file types is written for v12 and prior versions leveraging Registry hacks and it is - for my understanding - not very clear how to do that now with the new config files replacing registry entries with the VSA (also where to put those: on the VSA or the affected Windows Mount Server?)

To make things worse and sparking my post: I am currently evacuating the Extent with the backups containing the PST files to another (new) Extent.
VSA is now spamming me with "Failed Scan Specific Backup" messages all 10 minutes or so as trying to scan the data residing on the Extent in maintenance mode.

This seems somehow odd to me as VSA should "know" the Extent IS in maintenance mode and therefore not available to anything else as evacuating the backups.
That behaviour feels to be more a bug than a reasonable feature to me - therefore the bug report or otherwise feature request to school VSA that evacuation has to prevent further attempts of scanning as long as it is running.

Cordially!

[Mildur]

Hi Claus

Instructions for configuring registry keys in VSA can be found in KB4779.

Now v13 is quite annoyingly trying to scan that particular backups over and over again.

Did you enable the "Perform signature-based scan when malware event appears" option?

I am currently evacuating the Extent with the backups containing the PST files to another (new) Extent.
VSA is now spamming me with "Failed Scan Specific Backup" messages all 10 minutes or so as trying to scan the data residing on the Extent in maintenance mode.

This could be a bug, as there should not be any rescan during backup file evacuation.
Please open a support case so our customer support team can review the log files and confirm whether this is a bug or expected behavior. Don’t forget to share the case number with us.

Best,
Fabian