Processing OneDrive finished with warning: Cannot complete this action

[AlexLeadingEdge]

Case # 07871930

I've been seeing this for about a week now. The warning message isn't all that helpful. Any ideas how to fix this?

30/10/2025 9:07:21 a.m. :: Processing OneDrive [REDACTED] (https://[REDACTED].sharepoint.com/personal/[REDACTED]) finished with warning: Cannot complete this action. Please try again. :: 0:00:32

[track1044]

We are seeing it across multiple clients, across OneDrive, Teams and SharePoint. We've seen it rise in frequency for about 3 weeks.
It can be resolved by finding and deleting the file, but we just had a team with 160+k item failures, so that's not really viable.

Support has told me RnD is looking into it.
Case # 07854931

[matthew_st]

Hello,

we have the same error only with one user. Anyone has a solution for this?

[Polina]

Hi All,

Thanks for bringing this to our attention. There's no ready solution yet - troubleshooting is in progress.
@matthew_st Please provide your case ID as well.

[Boesboes]

Hi All,

@Polina Is there any update on this? Have it to with 1 user.
@track1044 in our case it does not error on a specific file but only gives the root folder of the personal onedrive.

Also checked that user's onedrive and no strange things going on. (no sync errors)

[track1044]

@Boesboes
In the logs you can find the specific item, list and site ID for the item, this you can then use with graph api to see the file.
Sometimes there is no file, which we have had issues with as well, so we are still waiting for a fix.

[Polina]

@Boesboes

Our RND has opened a case with Microsoft and we're now expecting their input.

Thanks!