Scale HyperCore worker deployed, but not available for backup job

[toddr279]

I’m setting up a new Veeam Backup & Replication v13 environment and running into an issue with Scale Computing.

• Fresh install of VBR 13 (license not applied yet, still in testing)

• Using the Veeam Virtual Appliance

• Connected to a Scale Computing HyperCore node

• Veeam successfully deployed a worker VM with 6 VLANs, and the worker test completes successfully

When I run a backup job:

• The job starts

• All objects are queued for processing

• Veeam successfully detects the size of the VMs

• The job then sits at “Waiting for available workers”

I can see the worker VM start up and receive IP addresses, but after about 2 minutes the job fails with:

<servername>: No available worker was found.

So far I’ve tried:

• Redeploying the worker

• Removing and re-adding the Scale Computing node

• Deleting and recreating the backup job

I’ve seen a few similar threads related to Proxmox, but nothing that clearly applies to Scale HyperCore or points to a fix.

Has anyone run into this with Scale + Veeam v13, or have suggestions on what to check next?

[ronnmartin61]

@toddr279 definitely not something we've seen to this point. Best bet is to proceed with opening a case with tech support