License usage after mailbox migration

[StefanSch]

Hello,

we had to move our on-prem mailboxes to a new on-prem Exchange server and a new database.
Now the Veeam server tells me, that we have a license over usage and the mailboxes are not backed up.
How can that be? The number of mailboxes is still the same.
How can we solve that?

Best
S.

[Polina]

Hi Stefan,

It could happen if mailbox IDs changed after the migration. Otherwise, I'd suggest you opening a support case and troubleshoot it with our engineers.

Thanks!