Warning with onboarding a tenant for Entra ID backup

[oscarm]

Hi All,

Recently I added a tenant for Entra Id backup. After the device code acceptance a warning is shown "Failed to collect statistics for Microsoft Entra ID tenant: Code AccessDenied.

this is the error in detail:

Code: Select all

Failed to collect statistics for Microsoft Entra ID tenant: Code: AccessDenied
Message: You cannot perform the requested operation, required scopes are missing in the token.
Inner error:
	AdditionalData:
	date: 2025-12-18T09:13:20
	request-id: <requestid guid>
	client-request-id: <client-request guid>
ClientRequestId: <client-request id>

anyone else seen this warning and what caused this?

[Mildur]

Hi Oscar,

I’m not aware of any known issues.
I recommend opening a case with our customer support team, as we can’t troubleshoot technical problems through the forum.

Best regards,
Fabian

[oscarm]

My thoughts are that the global admin that had accepted the devicelogin code did not have access to the tenant root group. When we checked the Veeam application did not have reader rights to the tenant root group either. We have corrected this afterwards and we don't have any issues in backing up the tenant.

I just have the question if this was due to lack of rights to the tenant root group for the admin?