Guest Interaction Failing after Veeam 13 Upgrade

[ve_leegregory]

We are having the same issue.

We upgraded to 13 last Tuesday. We had a few issues after the upgrade but t ran fine for the rest of the week, This weekend some of the backups with Application Aware processing enabled are failing.

Support are leaning towards a Firewall issue so I have disabled the firewall on the backup servers, Proxy servers and the Guest server but it still fails. If we disable AAP the backup runs fine.

I have logged a support call with Veeam and will update if we find out what the issue is.

[david.domask]

Hi Lee, welcome to the forums.

Can you please share your case number? It will help us to understand if there is an overarching issue.

As noted previously, not every issue has the same root cause, and while we have seen a slight uptick as seen in this topic on Guest Processing failures, not every case has the same root cause, so important to continue with Support.