[Case #07986068] Windows File Level Restore error for C:

[yannickbarone]

Hi,

I'am curently testing Veeam Backup For AWS 9 and I am getting an error when running a file level restore for a windows EC2 instance.

The instance has 2 volumes C: and D:.

D: is showing in the File Level Restore but not C:

In the session logs i see that the worker has an issue to mount it :
mount: /mnt/vol-0f075719c49ed3048_0: wrong fs type, bad option, bad superblock on /dev/loop2, missing codepage or helper program, or other error.Unable to mount device [/dev/loop2] with filesystem [ntfs] to mount point [/mnt/vol-0f075719c49ed3048_0].

If I am connecting to the worker using SSM, and try to mount the volume manually, i get the same error.
If I force it using mount -t ntfs3 -o force /dev/loop0 /mnt/vol-xxxxxxxxxxxxxxxx, it mount, but still not showing in the file level restore.

Is it a known issue ?

Can you help me with this problem ?

Thanks.

Yannick
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[yannickbarone]

chkdsk /f /r C: and a new shapshot/backup has corrected the issue.

[Mildur]

Hi Yannick,

I’m glad you were able to resolve the issue, and thank you for sharing your solution.
In general, please wait with posting technical issues in our RnD forum until your support case has reached a conclusion, as we are not part of the support team and cannot assist with resolving technical issues (forum purpose and policy).

Thank you,
Fabian