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xmzmc
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Unable to install due to "Cpp redistributable installation failed"

Post by xmzmc »

Hi,

I'm trying to install a licensed Veeam Backup for Microsoft 365 version 13.3.0.2201 on Windows Server 2019 but in the early stage it fails with "Cpp redistributable installation failed". Maybe it's because I already have C++ v14 Redistributable installed (both x64 and x86), the version is: 14.50.35719. How do i fix this? I already tried repairing that C++ v14 Redistributable installation and rebooted but no difference.
I preferably don't want to uninstall the current Redistributable installation in risk of breaking other software so i haven't done that yet.
Image

Not sure if it's the correct log but dd_vcredist_amd64_20260312142252.log says:

Code: Select all

[12F0:1958][2026-03-12T14:22:52]i101: Detected package: vcRuntime_arm64, state: Absent, cached: None
[12F0:1958][2026-03-12T14:22:52]i052: Condition 'VersionNT >= v6.1' evaluates to true.
[12F0:1958][2026-03-12T14:22:52]i199: Detect complete, result: 0x0
[12F0:2920][2026-03-12T14:22:52]e000: Error 0x80070666: Cannot install a product when a newer version is installed.
[12F0:1958][2026-03-12T14:22:52]i500: Shutting down, exit code: 0x666
[12F0:1958][2026-03-12T14:22:52]i410: Variable: Arm64_Check = AMD64
[12F0:1958][2026-03-12T14:22:52]i410: Variable: SystemFolder = C:\Windows\SysWOW64\
[12F0:1958][2026-03-12T14:22:52]i410: Variable: VersionNT = 10.0.0.0
[12F0:1958][2026-03-12T14:22:52]i410: Variable: VersionNT64 = 10.0.0.0
[12F0:1958][2026-03-12T14:22:52]i410: Variable: windows_uCRT_DetectKey = 10.0.17763.8276
[12F0:1958][2026-03-12T14:22:52]i410: Variable: windows_uCRT_DetectKeyExists = 1
[12F0:1958][2026-03-12T14:22:52]i410: Variable: WixBundleAction = 5
[12F0:1958][2026-03-12T14:22:52]i410: Variable: WixBundleElevated = 1
[12F0:1958][2026-03-12T14:22:52]i410: Variable: WixBundleFileVersion = 14.44.35211.0
[12F0:1958][2026-03-12T14:22:52]i410: Variable: WixBundleInstalled = 0
[12F0:1958][2026-03-12T14:22:52]i410: Variable: WixBundleLog = C:\Users\ADMINI~1\AppData\Local\Temp\dd_vcredist_amd64_20260312142252.log
[12F0:1958][2026-03-12T14:22:52]i410: Variable: WixBundleManufacturer = Microsoft Corporation
[12F0:1958][2026-03-12T14:22:52]i410: Variable: WixBundleName = Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.44.35211
[12F0:1958][2026-03-12T14:22:52]i410: Variable: WixBundleOriginalSource = F:\Redistr\VC_redist.x64.exe
[12F0:1958][2026-03-12T14:22:52]i410: Variable: WixBundleOriginalSourceFolder = F:\Redistr\
[12F0:1958][2026-03-12T14:22:52]i410: Variable: WixBundleProviderKey = VC,redist.x64,amd64,14.44,bundle
[12F0:1958][2026-03-12T14:22:52]i410: Variable: WixBundleSourceProcessFolder = F:\Redistr\
[12F0:1958][2026-03-12T14:22:52]i410: Variable: WixBundleSourceProcessPath = F:\Redistr\VC_redist.x64.exe
[12F0:1958][2026-03-12T14:22:52]i410: Variable: WixBundleTag = 
[12F0:1958][2026-03-12T14:22:52]i410: Variable: WixBundleUILevel = 2
[12F0:1958][2026-03-12T14:22:52]i410: Variable: WixBundleVersion = 14.44.35211.0
[12F0:1958][2026-03-12T14:22:52]i007: Exit code: 0x666, restarting: No
xmzmc
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Posts: 42
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Joined: Feb 10, 2017 10:07 am
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Re: Unable to install due to "Cpp redistributable installation failed"

Post by xmzmc »

Nvm: i didn't want to wait so just uninstalled 14.50.35719 so that the Veeam installer could install 14.44.35211. Seems to work.
Maybe build in some logic that accepts newer versions within major instead of failing the install process?
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