Prod license issue on VeeamOne v13

[dmitri-va]

VeeamOne v13 fails to accept our prod socket based license with: "This product version was released after the support expiration date in the provided license file."

despite that the license expiration is 9/28/26

Opened a case after in place upgrade from v12 to v13 and they advised to uninstall v12 and do fresh install of v13.

Fresh install has the same issue, so have just opened another case, but curious if someone has any ideas.

[jorgedlcruz]

Hello, would you mind sharing the support case with me? I find a bit strange that a recommendation about uninstall/install was provided so would love to understand more.

I will come back with more answers.

Thank you

[dmitri-va]

sure, just PM'd, ty

[stewsie]

Did this get resolved? I have licence issue after upgrading Veeam One vrom v12 to v13. Downloaded new key but doesn't let me click save after installing it. Support call opened

[jorgedlcruz]

Hello Paul,
Let's see what support tells you. Usually there should be not problems if the license has valid support, etc.