Upgrade from 12.3.2.4165 to 12.3.2.4465

[ChuckS42]

Trying to run an update from 12.3.2.4165 to 12.3.2.4465 and it says, "Another version of the product is already installed". Saw a thing that suggested I uninstall the Veeam Installer Service; did that, nothing changed. What am I missing?

[david.domask]

Hi ChuckS42,

Just to confirm, you're using the patch.exe to update, correct?

If that doesn't go, please open a Support Case; we cannot troubleshoot technical issues over the forums as noted when creating a topic, and topics about technical issues without a support case will be deleted as per the forum rules.

If it's not about using wrong patch method, this error in particular will require review by Veeam Support, and I would strongly advise against following instructions suggesting uninstalling items until Support has reviewed the environment.

Please share your case number once created, thanks!

[ancan]

Same problem here. Install is grayed out and "Another version of the product is already installed"

[david.domask]

Hi ancan,

Sorry to hear about the challenges, but as noted in my previous post, please confirm how you tried the update and if you used the patch ISO / EXE. If all looks normal for the updater, please proceed with a Support Case, as we cannot troubleshoot over the forums and posts about technical issues without a case number will be deleted.

[pvz86h]

I have the same problem when I click on "Setup.exe" in the .iso file; however, the update from ....\Updates\VeeamBackup&Replication_12.3.2.4465_patch_20260307.exe has worked fine. What it actually does is install a patch, so it finally updated correctly.

[david.domask]

Hi pvz86h, welcome to the forums.

Thank you for sharing your solution, and indeed you took a round-about way of getting at the patch.

For future readers, please see my first post and follow the first link to find the patch EXE / ISO installers.