Has anyone else upgraded Veeam Backup & Replication from v12.3 to v13 and experienced the VBR console opening to a blank

[surinalluri]

Post upgraded Veeam Backup & Replication from v12.3 to v13 and experienced the VBR console opening to a blank screen? I raised a case with Veeam but they’re still investigating — wondering if anyone has found a workaround or solution.”

Thanks
Suresh

[david.domask]

Hi Suresh,

This specific behavior does not match any known issues at first blush, so please continue with Support. Please share your case number as a reference.

[surinalluri]

Thanks for the reply, here is the case no#08035495

[david.domask]

You're quite welcome and thanks for sharing the case number.

As I can see, the case has been escalated to our Advanced Support Team and they're in the process of investigating the most recent logs.

Please continue with Veeam Support on the investigation, we will not be able to meaningfully troubleshoot the issue over the forums, and it looks like there is a plan of action to investigate the most recent logs that were provided, as it looks like some security configuration in the environment may be impacting the remote console connectivity. Based on the case notes, I can see our Critical Incidents Team was able to help with a mitigation for connecting to the Web Console, so at least partial access is possible, and further review of the environment will hopefully lead to a conclusion.

If you have concerns on the handling of your case, please use the Talk to a Manager button from the Case Portal, as this will connect you with Support Management; Support Management will review your case and allocate additional resources as required.

[surinalluri]

Thanks for your reply