Maintain control of your Microsoft 365 data
Post Reply
karsten123
Service Provider
Posts: 750
Liked: 193 times
Joined: Apr 03, 2019 6:53 am
Full Name: Karsten Meja
Contact:

Active Directory is unavailable

Post by karsten123 »

hi,
got this error for several customers right now.

Failed to access mailbox. Active Directory is unavailable.

is it something global or should i open a Veeam support case.

the particular mailbox is a M365 group without connected to Teams.
Polina
Veeam Software
Posts: 4002
Liked: 1027 times
Joined: Oct 21, 2011 11:22 am
Full Name: Polina Vasileva
Contact:

Re: Active Directory is unavailable

Post by Polina » 1 person likes this post

Hi Karsten,

Please open a support case and post its ID here for the followup.
karsten123
Service Provider
Posts: 750
Liked: 193 times
Joined: Apr 03, 2019 6:53 am
Full Name: Karsten Meja
Contact:

Re: Active Directory is unavailable

Post by karsten123 »

i did activate EWS for the organization as per kb4820.
tonight the job was successful.
other customers, where i did nothing, were suddenly successful too.
strange

is it recommended to activate EWS per kb4820 as a general preventative procedure?
Matt.Sharpe
Service Provider
Posts: 245
Liked: 22 times
Joined: Mar 29, 2016 3:37 pm
Full Name: Matt Sharpe
Contact:

Re: Active Directory is unavailable

Post by Matt.Sharpe »

We are also seeing this error randomly on our tenant jobs. Do we know the root cause of the intermittencies? I can assume its Microsoft side, but any validation on the actual change?
Post Reply

Who is online

Users browsing this forum: No registered users and 9 guests