u-air ad restore

[MaartenK]

Hi,

I`m trying to restore some user from AD usering the Active Directory item Restore.

I setup the following

Appgroup (called: AD)
Virtual Lab (called: restore)
Surebackup Job (called: ADRestore)

I requested and approved the AD item restore

the Surebackup job start and the VM is running. I can see it by opening it in vCenter.

but after I want to Open the AD item Restore the follwing message appear?

"the server is not operational" But everything is running as it should?

I hope someone could help me with this?

regards

===================================================
Virtual Lab settings
Lab name: Restore
ESX name: tesx03.domain.local
Datastore: TESX03

Appliance:
Name: Restore
Pool name: Restore
Folder name: Restore

Production network name:Prod Network
IP: 192.168.252.3
Subnet mask: 255.255.255.0
Default gateway: 192.168.252.1

DNS:
Preferred: 192.168.252.50
Alternate: ...

Network configuration type: Basic
Network options:
Isolated network: Restore Prod Network
Masquerade IP: 192.168.255.0
Appliance IP: 192.168.1.1
DHCP: enabled


Network mapping:
Prod Network --> Restore Prod Network

[foggy]

Maarten, when posting about technical issue, please include your support case ID (as explained when you click New Topic). Otherwise, your post will be removed.

What VMs do you have in your app group? Are they all successfully started? The most effective way to solve your issue is to contact our support directly - they could drive you through the whole process via webex and verify what are you doing wrong. Thanks.

[MaartenK]

I have created a support request. But when the forum could help me then the knowledge is share. thats why

[foggy]

Technical issues typically require logs investigation, which is impossible to do via forum and without us knowing your support case ID. The knowledge will be shared if you come back to update this thread with the resolution, which we highly appreciate here.

[MaartenK]

Hi

problem solved. There was a problem with communicating between the (v)lan and the VirtualLab router. I have change some setting and after that AD recovery worked perfect.

Thank you for your help.

beneath the new config from my VirtualLab Router

Lab name: RestoreLab
ESX name: tesx03.sigmaxdemo.local
Datastore: TESX03

Appliance:
Name: RestoreLab
Pool name: RestoreLab
Folder name: RestoreLab

Production network name:Prod-Network
IP: 192.168.252.3
Subnet mask: 255.255.255.0
Default gateway: 192.168.252.1

DNS:
Preferred: 192.168.252.50
Alternate: ...

Network configuration type: Advanced
Network options:
Isolated network: RestoreLab Prod-Network
Masquerade IP: 10.10.10.0
Appliance IP: 192.168.252.1
DHCP: enabled
DNS: 192.168.252.50


Network mapping:
Prod-Network --> RestoreLab Prod-Network