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mteamjpy
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EXCHANGE backup error could not close snapshot

Post by mteamjpy »

Hi, guys.

I definitely need help with that one.

We have multiple Exchange server in 2003 version one of them give me reguraly that error:
output: 2013-02-09T20:36:27.190+01:00 [09568 error 'Default'] TryReleaseDevice: DynLinkApi_SetupDiRemoveDeviceInterface failed. Error = 0xe000021b.\n
Just before he warn me that he was unable to close the snapshot.

Any guidance is welcome.

Regards.

Jean-pol
veremin
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Re: EXCHANGE backup error could not close snapshot

Post by veremin »

Hi, Jean-Pol.

May I ask you to include support case ID, as requested when you click New Topic?

As to the snapshot problem, it might be worth to reproduce this situation and see whether these issues should be addressed by Veeam or by VMware. So, you can take the snapshot of your production VMs manually, keep the snapshot open for long enough time before deleting it, similar to time it takes to backup the VM. And then trigger the snapshot commit operation to check if you experience the similar behaviour or not.

Hope this helps.
Thanks.
mteamjpy
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Re: EXCHANGE backup error could not close snapshot

Post by mteamjpy »

00181425
wrong category but there is a problem with my profile and i can't log ticket for backup only for management
veremin
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Re: EXCHANGE backup error could not close snapshot

Post by veremin »

Then, please, keep working on it with our support team, since it’s a way too hard to investigate such an issue via forum correspondence and no one so far has reported similar problem.

Thanks.
mteamjpy
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Re: EXCHANGE backup error could not close snapshot

Post by mteamjpy »

you must be joking ,
I try forum because such error could not be related to veeam exclusively
that could be VMWARE or storage issues.
the principe of forum or social networking is to bring together different knowledge with different experiences in order to share them

Regards

Jean-pol
Vitaliy S.
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Re: EXCHANGE backup error could not close snapshot

Post by Vitaliy S. »

Jean-pol, can you please take a look at related VMware events at the time when you were trying to create the snapshot, should give you a bit more information on further troubleshooting steps. Also please make sure you're following our community forum rules before creating the topic. Thanks!
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