Cannot convert CSbRole error message when run VBR commands

[adam900331]

Hy!

I would like to run VBR commands in PowerShell, like: Get-VBRApplicationGroup, but I got the following error:
Get-VBRApplicationGroup : Cannot convert CSbRole

What should be the resolution?

Thanks.

[oleg.feoktistov]

Hi,

As per the cmdlet code, looks like surebackup role converter found an unknown role assigned to one of the VMs in your application groups and cannot transform it to a proper value to display in the output. For some reason, we cannot correlate role by its id with the list of known roles even though we have a validation logic in place for New/Set-VBRSureBackupVM cmdlets, which create specs for application group vms, that checks for a proper role name and throws an error if it's not in the list even before we create/modify an application group. Sadly, I don't have any adhoc solution here. I would suggest to contact our support team and have a look at the issue together with them. Please also share a case id here once submitted.

Best regards,
Oleg

[david.domask]

To add to @oleg.feoktistov's suggestion, when you open a support case, please be sure to include:

1. Logs from the VBR server after reproducing the issue (note the date/time of the test and the username that launched Powershell to test): https://veeam.com/kb1832 Use the 3rd option, and select the Veeam Server
2. Configuration Database Backup if your data-export policies allow it: https://www.veeam.com/kb1471 (if your policies do not allow it, it's not a huge deal, Support can check other ways)

This should help expedite the research @adam900331