Dashboards session timeout setting

[netmarsoft]

Where can I find the Dashboards session timeout setting. After upgrading Veeam One from 9.5 to 10, the dashboards break the session after 20 minutes

[Vitaliy S.]

Hi Marek,

To do so, you need to perform these steps:

1. On the Web UI server locate the web.config file at C:\Program Files\Veeam\Veeam ONE\Veeam ONE Reporter Web
2. Open with notepad and change both settings to the desired value in seconds:

Code: Select all

<add key="appTimeout" value="86400"></add>
<sessionState timeout="86400"></sessionState>

The example above will have the session to last for 24 hours.

Thanks!

[netmarsoft]

I understand that this is a file web.config, I don't have this syntax in this file.

[netmarsoft]

this is part of my timeout file

ConnectionStrings.config"></connectionStrings>
<appSettings>
<add key="JSDebug" value="async"></add>
<add key="CacheTimeout" value="10"></add>
<add key="CacheCountReport" value="5"></add>
<add key="ViewWarningSessions" value="true"></add>
<add key="CommandTimeout" value="1200"></add>
<add key="VimServiceConnectTimeout" value="180000"></add>
<add key="SSReportServer.ReportService" value=""></add>
<add key="BusinessViewConnectTimeout" value="60"></add>
<add key="SSRSConnectTimeout" value="600000"></add>
<add key="SSRSSnapshotMaxSizeMB" value="10"></add>
<add key="WidgetsLoadingNumber" value="3"></add>
<add key="JSThemeName" value="be3-theme"></add>
<add key="SSRSReportPackUpdatePath" value=""></add>
<add key="ExternalDataSource" value="false"></add>
<add key="IsDetailedLogging" value="false"></add>
<add key="TenantTimeout" value="1200"></add>
<add key="LoginServer"

[Vitaliy S.]

If you don't have these settings, just create them and you will be all set!

[netmarsoft]

Thank you very much for your help.
And can you also do the same to make the browser refresh?

[Vitaliy S.]

Marek, not sure there is a way to trigger browser refresh on-demand via Veeam ONE. Can you please clarify why do you need this?

[netmarsoft]

I need to make sure that the displayed values are current.

Maybe it is possible to restart the session, but not to log out.

[Vitaliy S.]

Got it! Data on dashboards is not real-time but it is accurate according to the data collection job run, besides, some widgets are refreshed automatically. Here is a similar topic regarding this question. So there is no need to refresh the browser tab.

[netmarsoft]

This information is enough for me, thank you very much

[rwgs]

Is there a way of setting this on a per user basis (e.g. so that a read only user would never time out)?

[Vitaliy S.]

Hi Robert,

No, this setting is global and applies to every user.

Thanks!

[h.abedinzadeh]

Hi Marek,

To do so, you need to perform these steps:

1. On the Web UI server locate the web.config file at C:\Program Files\Veeam\Veeam ONE\Veeam ONE Reporter Web
2. Open with notepad and change both settings to the desired value in seconds:

Code: Select all

<add key="appTimeout" value="86400"></add>
<sessionState timeout="86400"></sessionState>

The example above will have the session to last for 24 hours.

Thanks!

Hi
I did as you mentioned in this topic but still I am receiving the error "your session has expired". my application version is "10.0.2.1094" . I have examined this method in the previous version and it did work but in this version this method does not work.
Please help me because we set this page on the monitoring system and every time my manager is nagging me because of "session timeout" error.
Help me getting out of this hole.

[Vitaliy S.]

Hi Jack,

Yes, in v11 the mechanism has changed, so here you go the new guidelines:

1. Navigate to the HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Reporter Enterprise registry hive.
2. Crete three keys:

Code: Select all

UiSessionTimeoutMinutes 525600 (DWORD)
WebApiRefreshTokenLifetimeMinutes 525600 (DWORD)
WebApiRefreshTokenRememberedLifetimeDays 365 (DWORD)

In my sample the timeout will be extended to one year, if you need less, then these keys are self-explanatory in regards to the input values.

Let me know if that helps!

[h.abedinzadeh]

Hi Vitaliy
I have tested the new method you have told and I created the new registry keys but unfortunately it did not worked for me. Do you have any other idea that how can I handle the problem.
Thank you so much for your helping.

[Vitaliy S.]

Hi Jack,

It did work for some customer, so please contact our technical support team so that they could verify your configuration with those keys set.

Thanks!