problem with report pack

[hades19]

Hello

I'm trying the free version of Veeam Reporter and I get this error message when trying to run a report pack

Microsoft SQL Server Reporting Services Error: System.Web.Services.Protocols.SoapException: No se encuentra el elemento '/Veeam Reporter/Base report pack'. ---> Microsoft.ReportingServices.Diagnostics.Utilities.ItemNotFoundException: No se encuentra el elemento '/Veeam Reporter/Base report pack'. en Microsoft.ReportingServices.WebServer.ReportingService2005Impl.FindItems(String Folder, BooleanOperatorEnum BooleanOperator, SearchCondition[] Conditions, CatalogItem[]& Items) en Microsoft.ReportingServices.WebServer.ReportingService2005.FindItems(String Folder, BooleanOperatorEnum BooleanOperator, SearchCondition[] Conditions, CatalogItem[]& Items)

I have installed sql2008 and sql 2008 Report of service for the software only

Regards

[Vitaliy S.]

Hello,

Since you have an ItemNotFoundException error, it looks like the installation and configuration of Veeam Reporter didn't go properly. Could you please confirm that you're able to access your SSRS website, on top of that, please make sure you don't try to run SQL 2005 SSRS as only SSRS 2008 is supported.
Furthermore, I would recommend to let Reporter setup install and configure SQL Server 2008 Express and SSRS automatically on the fresh machine for further troubleshooting.

Thank you!

[BHound1981]

I have the same error being thrown. I tried making things as simple as possible....

Fresh server, installed veeam reporter, let it install all the SQL and SSRS itself, and still no joy. Anything further on this issue? If additional information is needed, I can provide it.

[Vitaliy S.]

Hello Eric, thanks for re-using this thread. Could you please tell me if you had any errors during the setup? By the way, what OS do you use to run Reporter 4?

[BHound1981]

No errors popped. I'm using Windows Server 2008 R2.

[Vitaliy S.]

Eric, I've just made some research in our support ticketing system, please follow the instructions below, should help:

1. For not using SSL when deploying you need to modify following section in "rsreportserver.config" file.

This file is located under C:\Program Files\Microsoft SQL Server\MSRS10.<ServerInstance>\Reporting Services\ReportServer

Line to be changed is (change value to 0 from 2):

Code: Select all

<Add Key="SecureConnectionLevel" Value="2"/>

2. Restart IIS

3. Open Reporter - Configuration - SSRS tab and press "Repair" for both report packs

Thanks!
Vitaliy

[BHound1981]

No file named reportserver.config exists on my system, and the specified line does not exist in any of the other xml configuration files that exist in that directory.

[Vitaliy S.]

Eric, it seems like I've missed two first letters from the config file name, my bad, it should be rsreportserver.config. If you need any assistance with this please contact our support team directly.

[jon_burt]

I had the same issue and can confirm that this resolves the issue. One thing to note is the location of the config file is the same as your database location, therefore if you store your databases on a different drive to your operating system then change the path quoted above.

[Vitaliy S.]

Jonathan, thanks for sharing!

[krowczynski]

Hello,

having the same issue on my machine.
Fresh installation of Veeam Reporter on an Windows 2008 Enterprise Edition Server with locally MS SQL Express.
Can someone help me here.

Thanks!

[Vitaliy S.]

Hi Arkadiusz, have you had a chance to apply a recommendation mentioned above?

[krowczynski]

Hi Vitaly,

yes the rsreportserver.config was configured right, I also rebooted the server, but this did not helped.

[Vitaliy S.]

Then you might have another issue, please contact our support team directly, I would also appreciate it if you could update this topic as soon as our support team is able to help you.

[MB-NS]

I am also having this issue. Support request is opened, the reference is #573020.
I'll try to update the topic once the support resolve it.

[Alexey D.]

Hello,

Have you had a chance to try suggestions in posts above?

[MB-NS]

Hello,

Have you had a chance to try suggestions in posts above?

Hello, yes, but it didn't resolve the issue.

[MB-NS]

Hello, eventually the only thing that resolved this issue was cleanly uninstalling SQL RS and Veeam Reporter, then reinstall both of them using Veeam Reporter setup.
I was able to retain the SQL database and instance, they do not need to be reinstalled.

[Alexey D.]

Thanks for sharing the results!