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Service Provider
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Joined: May 13, 2013 2:32 am
Location: Brisbane

RESTAPI, daily connection reset errors

Post by onthax » Apr 04, 2019 12:08 am

Having an issue where once a day an application that hits the rest Enterprise Manager RESTAPI will report a Connection reset. when it retries 5 minutes later it works.

the Enteprise manager rest api doesn't appear to be a IIS site, so i can't see recycling running, but is there any cleanup processes that would cause a daily (pretty much on the hour) denial of service?

Service Provider
Posts: 129
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Joined: May 25, 2016 3:29 am
Full Name: Ben Young

Re: RESTAPI, daily connection reset errors

Post by benyoung » Apr 04, 2019 12:59 am

That service is a self-hosted one out of C:\Program Files\Veeam\Backup and Replication\Enterprise Manager as default

You will notice there is a Veeam.Backup.Enterprise.RestAPIService.exe and a .config file (which hold the configuration values) - like with any of them you could turn tracing on if you need to in that config file if you need to get down to a request level

We use ours very heavily 24 hours a day, polling for changes/automation on our platform and don't see service crashes so might be worth checking out the RestAPI logs in C:\ProgramData\Veeam\Backup and logging a support ticket to see what they can tell you, R&D/the team there have been good with things like that I have logged previously

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