B&R Windows Agent - Some packages are missing

[EITNG]

Support ticket 04723927

B&R 9.5U4 trying to add in a physical Windows server and getting a packages are missing error.



The util.infraitemsaver log shows a section of errors:

Code: Select all

[i][27.03.2021 13:09:58] <01> Info Registering client for packages. 
[27.03.2021 13:09:58] <01> Info Getting Installer's DLL distrib version. 
[27.03.2021 13:09:58] <01> Info Installer's DLL distrib version: 9.5.4.2866. 
[27.03.2021 13:09:58] <01> Error Some packages are missing (System.Exception) 
[27.03.2021 13:09:58] <01> Error at Veeam.Backup.Core.ServerCreator.CServerDeployer.Deploy(ITaskLog taskLog, Boolean throwExcOnMissingPkg) 
[27.03.2021 13:09:58] <01> Error at Veeam.Backup.Core.ServerCreator.CWindowsServerSaver.Save() 
[27.03.2021 13:09:58] <01> Error Infrastructure item save 'Windows server: IPADDRESS' failed 
[27.03.2021 13:09:58] <01> Error Some packages are missing (System.Exception) 
[27.03.2021 13:09:58] <01> Error at Veeam.Backup.Core.ServerCreator.CServerDeployer.Deploy(ITaskLog taskLog, Boolean throwExcOnMissingPkg) 
[27.03.2021 13:09:58] <01> Error at Veeam.Backup.Core.ServerCreator.CWindowsServerSaver.Save() 
[27.03.2021 13:09:58] <01> Error at Veeam.Backup.Core.CInfraItemManager.Save(CInfraItemSaveSession session) 
[27.03.2021 13:09:58] <01> Error Some packages are missing (System.Exception) 
[27.03.2021 13:09:58] <01> Error at Veeam.Backup.Core.ServerCreator.CServerDeployer.Deploy(ITaskLog taskLog, Boolean throwExcOnMissingPkg) 
[27.03.2021 13:09:58] <01> Error at Veeam.Backup.Core.ServerCreator.CWindowsServerSaver.Save() 
[27.03.2021 13:09:58] <01> Error at Veeam.Backup.Core.CInfraItemManager.Save(CInfraItemSaveSession session)[/i] 

On the client machine the following services are installed and running: Agent for MS Windows, Data Mover, Distribution, Guest, Installer, Mount, vPower. Any suggestions what I'm missing?

[wishr]

Hi Eit,

Welcome to Veeam R&D Forums!

Please, work with our support engineers directly to get the issue understood and resolved.

Thanks

[EITNG]

Well the ticket has been marked as "Ready to Close" with no updates so ..

[wishr]

Hi Eit,

Yes, that is not unexpected since for free users the support service is provided on the "best-effort" basis.

Regarding the issue, most likely, there is some issue with the MSI packages of Agents within your VBR installation or something on the target machine is preventing the packages from being deployed. Personally, I would upgrade to the latest VBR version first and take it from there.

Thanks

[EITNG]

My support ticket has now been closed with no update - "Unfortunately, due to high Support Team load we were unable to process your request and it has been archived automatically."

Wonderful..

[EITNG]

Is there some way to scrub the Veeam agent from the client server? I wonder if part of a previous attempted install is causing problems. Uninstalling the components seems to leave a lot of data behind in the system files and registry.

[Egor Yakovlev]

To clear out agent machine(do not try that on VBR server!), try official way of resetting the database first:
1. Stop Veeam Agent Service
2. Set HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Endpoint Backup key "ReCreateDatabase" value from 0 to 1
3. Start Veeam Agent Service

If it won't help, go with cleanup:
0. Uninstall Veeam Agent for Windows via Apps\Features
1. Delete C:\ProgramData\Veeam
2. Delete C:\Program Files\Veeam
3. Delete Veeam reg keys hive HKLM\Software\Veeam\Veeam Endpoint Backup
4. Uninstall SQL LocalDB
5. Delete Veeam DB files in C:\Windows\System32\Config\Systemprofile and C:\Windows\System32\Config\Systemprofile\AppData\Local\Microsoft\Microsoft SQL Server Local DB\Instances\VeeamEndPoint
6. Reboot for the sake of it

/Cheers!

[EITNG]

Thanks Egor I will give that a try!