case id #080315 Veeam Agent for Microsoft Windows: Failed to resolve client id. WMI method call failed. Object refer

[guajiro2000]

After uninstalling and reinstalling the agent several times, we are still having the problem. We have run the "wbemtest" test and the result is OK.

We don't know what else to do.

Can you help us? Some idea ?

Thank you.

[david.domask]

Hi Frank,

Can you please share the full case number? Case numbers should be 8 numbers total starting with 08* currently.

For the issue itself, please continue with Veeam Support, we will not be able to assist in troubleshooting over the forums. Review our forum rules here.

Similarly, since the cut-off error looks to be "Object reference not set to a reference of an object" (or something similar), this will require deeper investigation from the Support Team of the debug logs.

So please continue with Support and share your correct case number, thanks!