Case #07204358 — Network backup issue
(both windows and linux have same problem)
A server has 2 network adapters. one is for service, the other is for backup. When Veeam B&R was version 11, the server used OS backup as the network for backup. After Veeam B&R is version 12, the server use OS backup as the network for service. I want to why the network was changed.
The Veeam B&R was upgraded at 2024/03/12 08:00~12:00. But Client agent has not upgraded. it means the client agent version is 11.
Below is the client server nic information.
Code: Select all
Ethernet adapter Local Area Connection 19:
설명. . . . . . . . . . . . : Nutanix VirtIO Ethernet Adapter #5
MAC Address . . . . . . . . : 50-6B-8D-88-BD-79
Link-Local IPv6 Address . . . . : fe80::81ab:7745:fa63:d443%34(default)
IPv4 Address. . . . . . . . . : 172.16.16.37(default)
Subnet Mask . . . . . . . : 255.255.255.0
Ethernet adapter Local Area Connection 18:
설명. . . . . . . . . . . . : Nutanix VirtIO Ethernet Adapter #4
MAC Address . . . . . . . . : 50-6B-8D-25-87-30
IPv4 Address . . . . . . . . . : 172.16.13.52(default)
Subnet Mask . . . . . . . : 255.255.255.0
default Gateway . . . . . . : 172.16.13.1
'Ethernet adapter Local Area Connection 19' is the network for backup.
'Ethernet adapter Local Area Connection 18' is the network for service.
Below is the client server route information.
Code: Select all
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 172.16.13.1 172.16.13.52 261
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
172.16.13.0 255.255.255.0 On-link 172.16.13.52 261 <----
172.16.13.52 255.255.255.255 On-link 172.16.13.52 261
172.16.13.255 255.255.255.255 On-link 172.16.13.52 261
172.16.16.0 255.255.255.0 On-link 172.16.16.37 261 <----
172.16.16.37 255.255.255.255 On-link 172.16.16.37 261
172.16.16.255 255.255.255.255 On-link 172.16.16.37 261
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 172.16.16.37 261
224.0.0.0 240.0.0.0 On-link 172.16.13.52 261
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 172.16.16.37 261
255.255.255.255 255.255.255.255 On-link 172.16.13.52 261
===========================================================================
Persistent Routes:
Network Address Netmask Gateway Address Metric
0.0.0.0 0.0.0.0 172.16.13.1 Default
Below is the logs that i find. And I guess the reason why the network is changed.
path : C:\ProgramData\Veeam\Backup
file : Svc.VeeamInstaller.log
#Edited by Mod: Removed Logs, our forum policy doesn't allow to upload logs to this forum
====================================================================================================
path : C:\ProgramData\Veeam\Endpoint
zip file : 2022-03-16_Svc.VeeamEndpointBackup.zip
filename : 2024-04-02T225537_Svc.VeeamEndpointBackup.1.log
#Edited by Mod: Removed Logs, our forum policy doesn't allow to upload logs to this forum
FYI, I has opened the case which is related in this problem. However, the answer is that it is not possible to find cause. So, I post it.
Please find the cause.
Thank you.