Protection Group Rescan Failed ...

[octagon]

Hi all

I am currently setting up veeam to wasabi. I am following the instructions below,

https://wasabi-support.zendesk.com/hc/e ... pplication.

I get as far as 5.10 where all packages were installed and in the summary I click finish
and "Run discovery when I click finish" is clicked but the rescan of the protection group
fails every time. "Failed to process 1 host processed" and "Job finished with error at date and time"

I thought it might me the credentials but I wouldn't get this far if they were incorrect and the credentials test passes with issue.

Any help would be greatly appreciated..

..Thanks guys

[Mildur]

Hello DMK
That sounds like a technical issue. Please provide a support case ID for this issue, as requested when you click New Topic.
Without case number, the topic will eventually be deleted by moderators.

We cannot analyze such issues without having the log file or having access to your environment.

Best regards,
Fabian

PS: support can only help if you upload logs https://www.veeam.com/kb1832

[octagon]

Ok will get back to you on that.

[octagon]

Support case ID :

#Contract Number removed by Mod

[Mildur]

Hi DMK

You posted a contract number (#02******). I removed it.
I cannot see any active case about the technical issue you have reported here under the account which owns this contract.

Have you opened a support case? If yes, please provide the case number (starting with #05****** or #07******)
https://www.veeam.com/kb1771

Best,
Fabian

[octagon]

Sorry Case #05919222