Using tape as a backup target
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jhide
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Exception of type 'Veeam.Backup.AgentProvider.AgentClosedException' was throw

Post by jhide »

Case ID - Case #04238020

Hi,

running Backup & replication v10.0.0.4461 P1 with a HP MSL2024. Since I upgraded to v10 I sometimes get the
18/06/2020 13:39:36 :: Incremental backup: Exception of type 'Veeam.Backup.AgentProvider.AgentClosedException' was thrown.

Just restarting the job manually then resolved the issue. However, since 1 week, I can't restart the job manually neither. It continues to fail with the same error.

In the log files I find no clues on what is going wrong. Anyone any idea?

Code: Select all

18.06.2020 13:39:32.297] < 12096> cli| Thread finished. Role: 'Client processor thread (192.168.2.77:65175)'.
[18.06.2020 13:39:32.297] <   216> srv| 
[18.06.2020 13:39:32.297] <   216> srv| Waiting for the next server command.
[18.06.2020 13:39:32.297] <   216> srv| _______________________________________________________________________________
[18.06.2020 13:39:32.297] < 11992> cli| Next client command: [setTrafficCompressionLevel].
[18.06.2020 13:39:32.297] < 11992> cli|       :>  0
[18.06.2020 13:39:32.297] < 11992> stg| Specified traffic compression level: 'No compression', is forced: 'true'.
[18.06.2020 13:39:32.297] < 11992> cli| 
[18.06.2020 13:39:32.297] < 11992> cli| _______________________________________________________________________________
[18.06.2020 13:39:32.297] < 11992> cli| Waiting for the next command.
[18.06.2020 13:39:32.313] < 12444> cli| Thread started. Thread id: 12444, parent id: 12708, role: (async) reconn. receiver {7ab0eb3c-0b02-4fd9-a5d9-d8a9d694d7e4}
[18.06.2020 13:39:32.313] < 12444> alg| Receiver stage: running recv cycle.
[18.06.2020 13:39:32.313] < 12708> net| Multiplexed AUX sender channel is established.
[18.06.2020 13:39:32.313] < 12708> cli| Thread finished. Role: 'Client processor thread (192.168.2.77:65176)'.
[18.06.2020 13:39:32.313] <  3824> cli| Thread started. Thread id: 3824, parent id: 12708, role: (async) reconn. sender {7ab0eb3c-0b02-4fd9-a5d9-d8a9d694d7e4}
[18.06.2020 13:39:32.313] <  3824> alg| Sender stage: running send cycle. Resend list: [0].
[18.06.2020 13:39:32.328] < 10540> cli| Thread started. Thread id: 10540, parent id: 12364, role: (async) reconn. receiver {c47fdac0-052d-4a27-9899-6a55a7087732}
[18.06.2020 13:39:32.328] < 10540> alg| Receiver stage: running recv cycle.
[18.06.2020 13:39:32.328] < 12364> net| Multiplexed AUX receiver channel is established.
[18.06.2020 13:39:32.328] < 12364> cli| Thread finished. Role: 'Client processor thread (192.168.2.77:65177)'.
[18.06.2020 13:39:32.328] <  1964> cli| Thread started. Thread id: 1964, parent id: 12364, role: (async) reconn. sender {c47fdac0-052d-4a27-9899-6a55a7087732}
[18.06.2020 13:39:32.328] <  1964> alg| Sender stage: running send cycle. Resend list: [0].
[18.06.2020 13:39:32.328] < 11804> cli| Thread started. Thread id: 11804, parent id: 12708, role: (async) AUX channel sender
[18.06.2020 13:39:32.344] < 13104> cli| Thread started. Thread id: 13104, parent id: 12364, role: (async) AUX channel receiver
[18.06.2020 13:39:36.484] < 13104> net| Acknowledging synchronization request {6a5ddc2e-c8c7-45c6-8c91-7c2c08c2c8c9}
[18.06.2020 13:39:36.484] <   216> srv| retrieved command: 2 (Quit(2))
[18.06.2020 13:39:36.484] <   216> srv| Received 'quit' signal. Server is shutting down.
[18.06.2020 13:39:36.484] <   216> srv| Closing server socket.
[18.06.2020 13:39:36.484] <   216> srv| Socket is closed.
[18.06.2020 13:39:36.484] <   216> net| AUX channel shutdown triggered.
[18.06.2020 13:39:36.484] < 11804> net| AUX data sender: sending shutdown marker.
[18.06.2020 13:39:36.484] < 10540> alg| Reconnectable protocol stop request was received on {c47fdac0-052d-4a27-9899-6a55a7087732}.
[18.06.2020 13:39:36.484] <  3824> alg| Reconnectable stop request was sent on {7ab0eb3c-0b02-4fd9-a5d9-d8a9d694d7e4}.
[18.06.2020 13:39:36.484] < 13104> net| AUX data receiver: shutdown marker received. Waiting for shutdown.
[18.06.2020 13:39:36.484] <  1964> alg| Reconnectable stop confirmation was sent on {c47fdac0-052d-4a27-9899-6a55a7087732}.
[18.06.2020 13:39:36.484] < 12444> alg| Reconnectable protocol stop request confirmation was received on {7ab0eb3c-0b02-4fd9-a5d9-d8a9d694d7e4}.
[18.06.2020 13:39:36.484] <  1964> alg| Reconnectable stop request was sent on {c47fdac0-052d-4a27-9899-6a55a7087732}.
[18.06.2020 13:39:36.484] < 12444> alg| Reconnectable protocol stop request was received on {7ab0eb3c-0b02-4fd9-a5d9-d8a9d694d7e4}.
[18.06.2020 13:39:36.484] < 12444> alg| Receiver: finishing on {7ab0eb3c-0b02-4fd9-a5d9-d8a9d694d7e4}.
[18.06.2020 13:39:36.484] < 12444> cli| Thread finished. Role: '(async) reconn. receiver {7ab0eb3c-0b02-4fd9-a5d9-d8a9d694d7e4}'.
[18.06.2020 13:39:36.484] < 10540> alg| Reconnectable protocol stop request confirmation was received on {c47fdac0-052d-4a27-9899-6a55a7087732}.
[18.06.2020 13:39:36.484] < 10540> alg| Receiver: finishing on {c47fdac0-052d-4a27-9899-6a55a7087732}.
[18.06.2020 13:39:36.484] < 10540> cli| Thread finished. Role: '(async) reconn. receiver {c47fdac0-052d-4a27-9899-6a55a7087732}'.
[18.06.2020 13:39:36.484] <  3824> alg| Reconnectable stop confirmation was sent on {7ab0eb3c-0b02-4fd9-a5d9-d8a9d694d7e4}.
[18.06.2020 13:39:36.484] <  3824> alg| Sender stage is finishing.
[18.06.2020 13:39:36.484] <  3824> cli| Closing socket device.
[18.06.2020 13:39:36.484] <  3824> cli| Thread finished. Role: '(async) reconn. sender {7ab0eb3c-0b02-4fd9-a5d9-d8a9d694d7e4}'.
[18.06.2020 13:39:36.484] <  1964> alg| Sender stage is finishing.
[18.06.2020 13:39:36.484] <  1964> cli| Closing socket device.
[18.06.2020 13:39:36.484] <  1964> cli| Thread finished. Role: '(async) reconn. sender {c47fdac0-052d-4a27-9899-6a55a7087732}'.
[18.06.2020 13:39:36.500] < 11804> alg| Traffic history max size: [8].
[18.06.2020 13:39:36.500] < 11804> cli| Thread finished. Role: '(async) AUX channel sender'.
[18.06.2020 13:39:36.500] < 13104> alg| Traffic history max size: [2].
[18.06.2020 13:39:36.500] < 13104> cli| Thread finished. Role: '(async) AUX channel receiver'.
[18.06.2020 13:39:36.500] <   216> cli| Thread finished. Role: 'Srv thread'.
[18.06.2020 13:39:36.500] < 12676> srv|   Clearing finished srv. sessions.
[18.06.2020 13:39:36.500] < 12676> srv|     Srv. session [{4b08cc9f-4b0b-41af-b0d0-90a5c39b2cf9}] is finished.
[18.06.2020 13:39:47.375] <  7956> alg| Reconnectable protocol stop request was received on {c0c8a5b7-a2fa-4ed3-9cc3-69325b4174d8}.
[18.06.2020 13:39:47.375] <  8160> alg| Reconnectable stop confirmation was sent on {c0c8a5b7-a2fa-4ed3-9cc3-69325b4174d8}.
[18.06.2020 13:39:47.375] <  8160> alg| Reconnectable stop request was sent on {c0c8a5b7-a2fa-4ed3-9cc3-69325b4174d8}.
[18.06.2020 13:39:47.375] <  7956> alg| Reconnectable protocol stop request confirmation was received on {c0c8a5b7-a2fa-4ed3-9cc3-69325b4174d8}.
[18.06.2020 13:39:47.375] <  7956> alg| Receiver: finishing on {c0c8a5b7-a2fa-4ed3-9cc3-69325b4174d8}.
[18.06.2020 13:39:47.375] <  7956> cli| Thread finished. Role: '(async) reconn. receiver {c0c8a5b7-a2fa-4ed3-9cc3-69325b4174d8}'.
[18.06.2020 13:39:47.375] <  8160> alg| Sender stage is finishing.
[18.06.2020 13:39:47.375] <  8160> cli| Closing socket device.
[18.06.2020 13:39:47.375] <  8160> cli| Thread finished. Role: '(async) reconn. sender {c0c8a5b7-a2fa-4ed3-9cc3-69325b4174d8}'.
[18.06.2020 13:39:47.375] < 11992> cli| WARN|Input TCP stream was closed
[18.06.2020 13:39:47.375] < 11992> cli| Removing stdin/stdout redirector: '1648543044352'.
[18.06.2020 13:39:47.375] < 11992> alg| Traffic history max size: [3].
[18.06.2020 13:39:47.375] < 11992> cli| Thread finished. Role: '(async) client session (192.168.2.77:65169)'.
[18.06.2020 13:39:47.375] <  4836> cli| -------------------------------------------------------------------------------
[18.06.2020 13:39:47.375] <  4836> cli| Generic.AbortReconnects
[18.06.2020 13:39:47.375] <  4836> cli| - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
[18.06.2020 13:39:47.375] <  4836> cli| All reconnects will be disabled permanently.
[18.06.2020 13:39:47.375] <  4836> cli| -------------------------------------------------------------------------------
[18.06.2020 13:39:47.438] <  1728> cli| Next client command: [shutdown].
[18.06.2020 13:39:47.438] <  1728> cli| Processing shutdown command.
[18.06.2020 13:39:47.438] <  1728> net| Connection closed...
[18.06.2020 13:39:47.438] <  1728> cli| Thread finished. Role: 'Client processor thread (127.0.0.1:65167)'.
[18.06.2020 13:39:47.438] <  7776> net| Terminating by stop event in CTcpThread::WaitOrStop.
[18.06.2020 13:39:47.438] <  7776> net| Stopping client sessions.
[18.06.2020 13:39:47.438] <  4836> net| Terminating by stop event in CTcpThread::WaitOrStop.
[

Dima P.
Product Manager
Posts: 11557
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Full Name: Dmitry Popov
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Re: Exception of type 'Veeam.Backup.AgentProvider.AgentClosedException' was throw

Post by Dima P. »

Hello jhide,

Please keep working with our support team and let us know how investigation goes. Cheers!

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