HELP - "Full backup: BackupSynthesizedStorageToTape failed"

[luiz.reis]

Hello everyone

I'm having errors in the tape backup where it appears in the JOB Logs:
 

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[i]"[17.03.2018 00:39:56] <09> Error    Full backup: BackupSynthesizedStorageToTape failed
[17.03.2018 00:39:56] <09> Error    Tape fatal error.
[17.03.2018 00:39:56] <09> Error    The request could not be performed because of an I/O device error.
[17.03.2018 00:39:56] <09> Error    Tape write error
[17.03.2018 00:39:56] <09> Error    Exception from server: Reconnectable protocol device was closed.
[17.03.2018 00:39:56] <09> Error    Tape fatal error.
[17.03.2018 00:39:56] <09> Error    BackupSynthesizedStorageToTape failed (Veeam.Backup.Common.CAgentException)
[17.03.2018 00:39:56] <09> Error       em Veeam.Tape.Core.CTapeBackupWorkflowManager.UnhandledErrorsCheck(ITapeBackupUnitPerformer[] completedPerformers)
[17.03.2018 00:39:56] <09> Error       em Veeam.Tape.Core.CTapeBackupWorkflowManager.WaitForBackupCompletedWithFirstConcreteExceptionRethrow(CTapeVmBackupTask task, ETapePerformType performType)
[17.03.2018 00:39:56] <09> Error       em Veeam.Tape.Core.CTapeVbksParallelBackupTaskPerformer.Perform()
[17.03.2018 00:39:56] <09> Error       em Veeam.Tape.Core.CTapeBackupTaskPerformerExceptionCatchingDecorator.BackupFiles()
[17.03.2018 00:39:56] <09> Error       em Veeam.Tape.Core.CTapeBackupTaskPerformerExceptionCatchingDecorator.Perform(Boolean isFullRun)
[17.03.2018 00:39:56] <09> Error    Tape fatal error. (Veeam.Backup.Common.CCppComponentException)
[17.03.2018 00:39:56] <09> Error    The request could not be performed because of an I/O device error. (Veeam.Backup.Common.CCppComponentException)
[17.03.2018 00:39:56] <09> Error    Tape write error (Veeam.Backup.Common.CCppComponentException)
[17.03.2018 00:39:56] <09> Error       in c++: Error code: 0x0000045d
[17.03.2018 00:39:56] <09> Error       in c++: TapeFileWriteStream failed to write 2097152 bytes.
[17.03.2018 00:39:56] <09> Error       in c++: Cannot append file block to the end of file. File: [\\.\Tape1, pos: 15120337, blockOffset: 67584, size: 396190248448]. Write position: [3741319168].
[17.03.2018 00:39:56] <09> Error       in c++: Unable to asynchronously write data block. Block identity: [Data block. Start offset: [3741319168], Length: [2097152], Area ID: [1784].].
[17.03.2018 00:39:56] <09> Error       in c++: Processing of asynchronous write requests has failed. Output file: [\\.\Tape1, pos: 15120337, blockOffset: 67584, size: 396190248448].
[17.03.2018 00:39:56] <09> Error       in c++: Failed to process conveyored task.
[17.03.2018 00:39:56] <09> Error       in c++: CTapeRemoteFileBackupClient failed to process client
[17.03.2018 00:39:56] <09> Error       in c++: TapeRemoteFileTransport failed to backup file.
[17.03.2018 00:39:56] <09> Error       in c++: TapeFileWriter backup file data to tape failed.
[17.03.2018 00:39:56] <09> Error    Exception from server: Reconnectable protocol device was closed. (Veeam.Backup.Common.CCppComponentException)
[17.03.2018 00:39:56] <09> Error       in c++: Failed to read data from throttled device.
[17.03.2018 00:39:56] <09> Error       in c++ event: ClientErrorEvt
[17.03.2018 00:39:56] <09> Error       em Veeam.Backup.AgentProvider.CClientAgentProtocol.WaitUntilWorking(Int32 timeout)
[17.03.2018 00:39:56] <09> Error       em Veeam.Backup.AgentProvider.CClientAgentProtocol.DoAgentCommand(String command, String logCommand, Boolean doWait, Nullable`1 outputLogLevel)
[17.03.2018 00:39:56] <09> Error       em Veeam.Backup.AgentProvider.CClientAgentProtocol.BackupSrvSynthesizedStorageToTape(String srvStoragePath, String tapeStoragePath, Int32 errHandlingType)
[17.03.2018 00:39:56] <09> Error       em Veeam.Backup.AgentProvider.CBackupClient.BackupSrvSynthesizedStorageToTape(String srvStoragePath, String tapeStoragePath, Int32 errHandlingType)
[17.03.2018 00:39:56] <09> Error    Processing full backup of 1_Backup Sistemas_1_N"[/i]

It's this one.

Code: Select all

i]"[23.03.2018 17:57:32] <31> Warning  [TapeBackupRepositoryAgentStarter] Storage BRSPO1IAP29.vm-150D2018-03-19T021038_fd009899-1628-4987-8c21-81615d306af3.vsb:02fe0a5a-c004-4faf-8d9a-c79e17c73d41:23/03/2018 16:57:59:23/03/2018 16:57:59 is unavailable for some reason
[23.03.2018 17:57:32] <31> Warning  Invoke failed. Agent: '071c1a5f-ae22-4c51-bfea-5a277e4f77c7', Command: 'FileSystem.FileSize', parameters: {(EString) Path=1_Backup_Production_2|BRSPO1IAP29.vm-150D2018-03-19T021038_fd009899-1628-4987-8c21-81615d306af3.vsb; (EBoolean) Option.Remote=false; } (Veeam.Backup.Common.CAgentException)
[23.03.2018 17:57:32] <31> Warning     em Veeam.Backup.AgentProvider.CBackupClient.OnInvokeError(Exception e, String command, CVcpCommandArgs inArgs)
[23.03.2018 17:57:32] <31> Warning     em Veeam.Backup.AgentProvider.CBackupClient.Invoke(String command, CVcpCommandArgs inArgs, Boolean noLog)
[23.03.2018 17:57:32] <31> Warning     em Veeam.Backup.AgentProvider.CBackupClient.FileSystemFileSize(String path, Boolean onRemoteServer)
[23.03.2018 17:57:32] <31> Warning     em Veeam.Tape.Core.CTapeBackupRepositoryAgentStarter.IsStorageAvailable(CStorage storage, IBackupRepositoryClient backupRepositoryClient, EType repositoryType)
[23.03.2018 17:57:32] <31> Warning  A sintaxe do nome do arquivo, do nome do diretório ou do rótulo do volume está incorreta (Veeam.Backup.Common.CCppComponentException)
[23.03.2018 17:57:32] <31> Warning  Failed to open file [1_Backup_Production_2|BRSPO1IAP29.vm-150D2018-03-19T021038_fd009899-1628-4987-8c21-81615d306af3.vsb] in readonly mode (without cache). (Veeam.Backup.Common.CCppComponentException)
[23.03.2018 17:57:32] <31> Warning     in c++: Error code: 0x0000007b
[23.03.2018 17:57:32] <31> Warning  Agent failed to process method {FileSystem.FileSize}. (Veeam.Backup.Common.CCppComponentException)
[23.03.2018 17:57:32] <31> Warning     em Veeam.Backup.AgentProvider.CClientAgentProtocol.Invoke(String command, CVcpCommandArgs inArgs, Boolean noLog, Boolean agentNoLog)
[23.03.2018 17:57:32] <31> Warning     em Veeam.Backup.AgentProvider.CBackupClient.Invoke(String command, CVcpCommandArgs inArgs, Boolean noLog)

[23.03.2018 17:57:40] <31> Warning  Last used crypto spec for backup '1_Backup_Production_2:68b8d796-cc13-4199-a3aa-b556b3a8bf38' is null

[23.03.2018 12:16:37] <24> Error    [CTapeChainBackupUnit][Full:vm:BRSPO1IAP29] Cancellation required
[23.03.2018 12:16:37] <24> Error    A operação foi cancelada. (System.OperationCanceledException)
[23.03.2018 12:16:37] <24> Error       em System.Threading.CancellationToken.ThrowOperationCanceledException()
[23.03.2018 12:16:37] <24> Error       em Veeam.Tape.Core.CTapeTaskCancellationInfo.ThrowIfCancellationRequested()
[23.03.2018 12:16:37] <24> Error       em Veeam.Tape.Core.ResourceOwners.CTapeChainBackupUnitPerformer.PerformVbkBackup(ITapeBackupResource leasedResources)
"[/i]

this error is constant (this month and last month) and occurs on some servers.
I already have no way to go ... and Veeam Support (Case 02681431) did not have a solution!

Disk Backup Job runs always successfully.
Tape Backup Job has already been redone and the error persists.

Has anyone had this?

[Dima P.]

Hello luiz.reis.

I see that the case is still opened and was escalated. Please keep working with our support team and do not forget to share the investigation results. Thank you.

[sim.bar]

Was this case resolved? We have the same problem with our Backup to Tape.
After upgrading to ESXi v. 6.7 not a single Tape Backup worked.
The newest Version of Veeam is also installed 9.5.0.1922.
Veeam is running on a Windows 10 Pro VM.
The Tape Drive (IBM Ultrium-HH6) is already swapped and has the newest Firmware.

Inventory the Drive also produces the same error.
Error Failed to inventory tape in Drive 1 (Server: VEEAM, Library: IBM ULTRIUM-HH6, Drive ID: Tape0) Error: Die Anforderung konnte wegen eines E/A-Gerätefehlers nicht ausgeführt werden Tape read error

[veremin]

Updating drivers and storage controller firmware solved the issue for the OP. If doesn't do the trick for you, kindly, open your own support ticket and post its number here. Thanks.