Help QUANTUM ULTRIUM-HH9 shows no Tape

[BackupTest]

Hello,
I got a QUANTUM ULTRIUM-HH9 Single Tape Drive.

The Drive shows that a Tape is inserted ( And yes it is inserted )

Veeam Backup & Replication V 11.0.1.1261 says there is no Tape inserted.

I followed this KB https://helpcenter.veeam.com/docs/backu ... ml?ver=110

But it still says no Tape inserted.

Also I tried

Get-VBRTapeDrive
Start-VBRTapeInventory -Library 4d5b6a57-b3a4-4ff1-80f6-0f7400c1c521 -Wait

With the same result, no Tape inserted.

What can i do ?

Thx BackupTest

[HannesK]

Hello,
assuming that you did a "rescan" of the tape / server, that sounds like a technical issue. Please provide a support case ID for this issue, as requested when you click New Topic.
Without case number, the topic will eventually be
deleted by moderators.

If you like to ask questions about technical without support case, then you can try https://community.veeam.com/

Thank you,
Hannes
PS: support can only help if you upload logs https://www.veeam.com/kb1832

[BackupTest]

Case open.
CaseNR: 05782167