Icons for Tapes

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Icons for Tapes

Veeam Logoby Phalcon » Mon Jan 09, 2017 4:05 pm

Hi,

I'm unable to figure out what the blu-ish icon with the brush means for an online tape. Normally, a tape within the system has a yellow cassette icon, however, we have a couple of tapes that are blue and white with what looks like a paint brush. I am unable to access any options for this, other than properties. Cannot erase or move to another media pool.

Hoping this is something simple...thanks, John.
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Re: Icons for Tapes

Veeam Logoby v.Eremin » Mon Jan 09, 2017 5:29 pm

Can you provide us with screenshots, please? Without those it's rather hard to understand what the problem is. Thanks.
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Re: Icons for Tapes

Veeam Logoby Phalcon » Mon Jan 09, 2017 7:55 pm

Sorry...wanted to originally, wasn't sure how....have now figured that out..
Basically, I cannot action these specific tapes for some reason, and unable to locate the answer as to why? They are not write-protected...the icons of the first 2 tapes are different.

Image
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Re: Icons for Tapes

Veeam Logoby nikpolini » Tue Jan 10, 2017 12:56 am

Looks like a cleaning tape icon.
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Re: Icons for Tapes

Veeam Logoby v.Eremin » Tue Jan 10, 2017 9:53 am

Yep, those cassettes have been recognized as cleaning tapes. If you think the identification went wrong, kindly, open a ticket with our support team. Thanks.
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Re: Icons for Tapes

Veeam Logoby Phalcon » Tue Jan 10, 2017 2:39 pm

Great..thanks....done. Ticket 02034270.
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Re: Icons for Tapes

Veeam Logoby Phalcon » Thu Jan 12, 2017 2:33 pm 1 person likes this post

Just to update....after further research was done, this is a known bug in v9.5.

Workaround provided was successful.
In Powershell of Veeam, run: Get-VBRTapeMedium -Name "Tapes_Name" | Remove-VBRTapeMedium
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Re: Icons for Tapes

Veeam Logoby v.Eremin » Thu Jan 12, 2017 3:29 pm

Correct, given you mean this issue. Be aware that it will be fixed in the upcoming Update 1. Thanks.
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Re: Icons for Tapes

Veeam Logoby Phalcon » Thu Jan 12, 2017 4:19 pm

Same fix, different issue. In my case, they weren't actually cleaning tapes, software decided to see them as such, but the info and that command that Veeam Support provided worked great.
Good news..thanks.
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