Remove offline tape server

[skipzoid]

Hello all.

I've been called in to a client site to look at their veeam backup system. The breif was, our IT guy has left the company and no one knows how to do backups.

The version is 12.1.2.172 , which looks like the last thing he did was to upgrade it.

Found and fixed a handful of network and general config issues and now left with a single problem.

Sometime in the lifecycle of the install they had a tape backup solulution, which obviously no one has any knoweldge of what it is or where across the multple buildings it might be, but its offline and the last sucessful backup to it was more than a year ago so its been gone a while. So to tidy things up I'd like to remove it from the config.

Trying to remove it by going to Tape Infrastructure > Tape Servers > Unavailable and right click remove, brings up a box and then an error "12/07/2024 10:23:30 Error Failed to start job [Host Remover] Error: Another job process already in progress."

Spent some time looking about for soluctions, some involve manual edit of the database, which I'm not keen on unless there is a clear step by step guide which I've yet to find.

There must be a cleaner method to remove permantently offline tape servers or proxy servers etc ?

thanks in advance.

[Mildur]

Hello,

That sounds like a technical issue. Unfortunately we cannot investigate those over a forum topic.
Please provide a support case ID for this issue, as requested when you click New Topic. Without case number, the topic will eventually be deleted by moderators.

Personally I would disable all jobs and reboot the backup server to see if that helps. Database edits require contacting our customer support team. It is not supported for a customer to manipulate the configuration database themselves without guidance of a support engineer.
If there are orphaned jobs, our customer support team will be able to remove them for you.

Best regards,
Fabian

PS: support can only help if you upload logs https://www.veeam.com/kb1832

[skipzoid]

Hello.

Thanks for the reply,

I did suspend every job, then rebooted the veeam server and both proxies and tried to delete the offline tape server again and still it fails.

I'm not keen direct edits to the database hense the question what is the correct meord to remove a permanently offline tape server.

I cant see editing the database even under guidence as being the proper way to do this ?

I also cant be the first person to want to delete an permantently offline tape server.

thanks,

[Mildur]

I also cant be the first person to want to delete an permanently offline tape server.

Our support team will know if you are not the first. If you are not the first, then a support engineer will provide you with a solution to solve the issue.
If no easy solution is available, then our support team will come up with workarounds (which can include database edits).

Can you please share the case number with me?

Thank you,
Fabian

[skipzoid]

heres the update. (no support ticket or other info comming forward)

This was the remedy.

Its a virtual enviroment, even thoug the offline tape server was a physical machine, so creating another VM is a doddle. so...

Created a Windows VM with the same name and IP as the offline tape server, ignore the fact that it doesnt have any tape hardware etc. its the name and IP that is important. Also create the same user as veeam uses for login if not then veeam will prompt to update credentials anyway (or at least mine did)

Then inside veeam, navigate to tape servers and right click on the offline tape server and select properties.

Just do next>next>next etc... and let it look at the new machine, which obviously doesnt have any of the veeam installers or tape transport etc, it will install the veeam installer and other veeam stuff that the tape server would normally have.

Then when its finished. just right click on it again and select remove and then next>next etc.. and it'll be removed from the list.

last step is to delete the VM.

I think there should be a defined proper way to remove permanently offline tape servers (might work for proxy too) , but this worked and without the risky steps involved manual editing the database which IMHO should be avoided.