Tape fatal error. Incorrect function v8

[JonathanKortleven]

I'm seeing the following error in my joblog:

Code: Select all

BackupSrvFileToTape failed
Tape fatal error.
Incorrect function.
Tape write error
Tape fatal error. 

In the agent log:

Code: Select all

[20.01.2016 13:55:42] <  5620> cli| ERR |Send thread (channel) has failed.
[20.01.2016 13:55:42] <  5620> cli| >>  |Tape fatal error.
[20.01.2016 13:55:42] <  5620> cli| >>  |The I/O bus was reset.
[20.01.2016 13:55:42] <  5620> cli| >>  |Tape write error
[20.01.2016 13:55:42] <  5620> cli| >>  |--tr:TapeFileWriteStream failed to write 1048576 bytes.
[20.01.2016 13:55:42] <  5620> cli| >>  |--tr:Cannot append file block to the end of file. File: [TapeFs://\\.\Tape1|3|1024|Daily-CriticalServers_OldFarm2016-01-01T222802.vbk|2189978743296]. Write position: [384445710336].
[20.01.2016 13:55:42] <  5620> cli| >>  |--tr:Unable to asynchronously write data block. Block identity: [Data block. Start offset: [384445710336], Length: [1048576], Area ID: [366636].].
[20.01.2016 13:55:42] <  5620> cli| >>  |An exception was thrown from thread [5620].
[20.01.2016 13:55:42] <  8616> alg|   Stopping processing threads....

The tapelib I'm using is a HP MSL 2024 with two HP Ultrium 6-SCSI drives in it. It's connected through SAS with the backup/tapelib server.

My case # is 1419800.

Debugging:

• I've already tried a different tape + erasing the current one (https://www.veeam.com/kb2003).
  I also removed HP WBEM Provider v.10 from the server and rebooted
  Aslo I added BusyRetryCount & BusyPauseTime regkeys as stated by https://www.veeam.com/kb1887 and rebooted

[Dima P.]

Hello Jonathan,

I assume its a block size issue and this solution might help. However, I suggest consulting with the support team before applying the said regkey.