Tape Identification Issues

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Tape Identification Issues

Veeam Logoby ekisner » Thu Apr 30, 2015 6:07 pm

Lately more than in the past (however this has always been visible since tape support was first added) my tape library becomes quite confused as to which tape is in the library.

What I mean by this is when I swap tapes I always run an inventory job. Sometimes, the inventory job will not correctly update the name of a tape, and either show it as an unrecognized tape or show it as the old tape. Often times, I am then forced to run a catalog of the tapes, and other times still I must physically remove the affected tapes from the library, let it see the empty slots, then re-add the tape and re-inventory the slots. If I do not complete these steps, B&R excludes the tape due to retention (or not being in the correct media pool), and my tape job fails - which is very frustrating when it's 1TB through a VM, and has to start over again.

Figuring that perhaps my tape drive may be bummed out, I downloaded their utilities and ran some extensive diagnostics, which show no abnormal I/O concerns.

I'm using a Quantum Superloader 3, does anyone have any experience with this happening?
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Re: Tape Identification Issues

Veeam Logoby ekisner » Thu Apr 30, 2015 6:23 pm

For today's occurrence, I've now been forced to erase the tape. I can probably just run a catalog of the tape it thinks it's erasing to get to the backup files, but just the same, somewhat frustrating.
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Re: Tape Identification Issues

Veeam Logoby Dima P. » Mon May 04, 2015 9:11 pm

Hello Erik,
Does your library have a barcode reader or it is in the ‘blind’ mode? Thanks.
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Re: Tape Identification Issues

Veeam Logoby late » Tue Jun 09, 2015 5:43 am

Hello,

This is pretty much the same we are seeing in our environment. Did you manage to figure out what was the cause? We are using HP StoreEver Autoloader. No barcodes used.
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Re: Tape Identification Issues

Veeam Logoby Dima P. » Tue Jun 09, 2015 2:17 pm

Hi Late,

Could you please elaborate why you are not using the barcode reader (I believe, your library should have this module)?
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Re: Tape Identification Issues

Veeam Logoby late » Thu Jun 11, 2015 8:10 am

Hi Dima,

We implemented barcodes yesterday. It seems to be working better now :)

br,
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Re: Tape Identification Issues

Veeam Logoby Reklov » Fri Nov 13, 2015 8:39 am

Hi,

we have still the same problem, also after upgrading to VBR8Update3. As Support told me, this will be fixed within Update3, but ist is not fixed.

The Barcodereader is enabled, but the used Tapes does not habe Barcodes.
Have somebody an idea ?

Regard,
Volker
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Re: Tape Identification Issues

Veeam Logoby v.Eremin » Fri Nov 13, 2015 10:00 am

Can you tell us your support ticket number? Thanks.
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Re: Tape Identification Issues

Veeam Logoby Reklov » Fri Nov 13, 2015 1:10 pm

Inventory fails - Case # 01004791
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Re: Tape Identification Issues

Veeam Logoby Reklov » Wed Nov 18, 2015 10:53 am

If I remove the "foreigen Tapes" from the magazin, wait for an inventory, place the the Tapes back to the magazin, wait for an inventory, the Tapes will be displayed as "unrecognized" and named e.g. Tape1 & Tape2.
Now I can erase the Tapes an give them an new name.
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Re: Tape Identification Issues

Veeam Logoby Dima P. » Thu Nov 19, 2015 1:51 pm

Thank you for the heads up and I am glad to hear that your issue is resolved. Please add the barcode labels to the said media once you got chance: that is not a mandatory, but makes a tape management a lot easier. Cheers!
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Re: Tape Identification Issues

Veeam Logoby Reklov » Fri Nov 20, 2015 9:57 am

Hi Dima,

sorry, but imho this issue isn't solved :( .

Cheers!
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Re: Tape Identification Issues

Veeam Logoby Dima P. » Fri Nov 20, 2015 3:14 pm

Hi Reklov,

I am sorry, it seems I am missing something. You posted that after re adding the tapes you were able to run the inventory and rename the tape media, is that correct?
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Re: Tape Identification Issues

Veeam Logoby Reklov » Wed Nov 25, 2015 7:54 am

Hi Dima,

well, first I must remove the Tapes from the Slots where new ones take place. Then I mus inventory the empty Slots. After this the "new, maby foreigen Tapes" can be mounted to the empty slots. Again an inventory. The the new tapes will be recognized as "unrecognized".

The step to inventory the empty slots is the trouble.
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Re: Tape Identification Issues

Veeam Logoby Dima P. » Thu Nov 26, 2015 4:49 pm

Thank you for the heads up. I wonder if you got any response from support team?
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