Tape job termination

[robertmarinsek]

Hello,
We are facing with tape job termination during the media change. When a loaded media get's full and new media loads in the drive tha job fails. Below is a log from tape job:

Code: Select all

[14.09.2016 14:52:27] <14> Info                   [AP] (f76b) output: --pex:62;1857109359254;1857109359254;0;1156371709952;1851200707499;0;42;0;99;6;14;131183311478900000
[14.09.2016 14:52:37] <14> Info                   [AP] (f76b) output: --pex:62;1857774156438;1857774156438;0;1157036507136;1851863006500;0;42;0;99;6;14;131183311578960000
[14.09.2016 14:53:25] <19> Error                  [AP] (f76b) error: Tape fatal error.
[14.09.2016 14:53:25] <19> Error          The device is not ready.
[14.09.2016 14:53:25] <19> Error          Tape write error
[14.09.2016 14:53:25] <19> Error          --tr:Error code: 0x00000015
[14.09.2016 14:53:25] <19> Error          --tr:TapeFileWriteStream failed to write 2097152 bytes.
[14.09.2016 14:53:25] <19> Error          --tr:Cannot append file block to the end of file. File: [\\.\Tape2147483646, pos: 3, blockOffset: 1024, size: 2960636525056]. Write position: [1157535629312].
[14.09.2016 14:53:25] <19> Error          --tr:Unable to asynchronously write data block. Block identity: [Data block. Start offset: [1157535629312], Length: [2097152], Area ID: [551956].].
[14.09.2016 14:53:25] <19> Error          --tr:Processing of asynchronous write requests has failed. Output file: [\\.\Tape2147483646, pos: 3, blockOffset: 1024, size: 2960636525056].
[14.09.2016 14:53:25] <19> Error          --tr:Failed to process conveyored task.
[14.09.2016 14:53:25] <19> Error          --tr:CTapeRemoteFileBackupClient failed to process client

Veeam version is 9 Update 2, library is HP MSL G3 Series 6.20, attached to another server.

Regards, Robert

[PTide]

Hi,

Please double-check if the library drivers are up to date and if that does not resolve the issue please open a case with support team and post your case ID.

Thank you

[robertmarinsek]

We have resolve the issue with support help.
We change two things, update the tape driver and do registry changes as on KB1887 and then media changed fine and the job finished successfully.

Robert