Unable to restore Backup from Tape

[B+K_Kevin]

Dear support team and forum members,

we want to restore our WSUS 2019 Server, but we get every time this Error, no watter which Hyper-V 2019 Server I take to restore.

Code: Select all

04.09.2020 08:37:39 Error    Unable to restore VM configuration Error: This information not in cache File [84319363584] that was required [4202496]. Offset: [84319363584]. File: [C:\Windows\TEMP\51033b31-2514-4727-8ba3-90ab9f67f702].
                             Failed to restore file from local backup. VFS link: [summary.xml]. Target file: [MemFs://frontend::CDataTransferCommandSet::RestoreText_{5bbca2bb-07d5-4651-bbe5-c0f9a90de764}]. CHMOD mask: [541].
                             Agent failed to process method {DataTransfer.RestoreText}.
                             
04.09.2020 08:37:47 Error    Restore job failed Error: This information not in cache File [84319363584] that was required [4202496]. Offset: [84319363584]. File: [C:\Windows\TEMP\51033b31-2514-4727-8ba3-90ab9f67f702].
                             Failed to restore file from local backup. VFS link: [summary.xml]. Target file: [MemFs://frontend::CDataTransferCommandSet::RestoreText_{5bbca2bb-07d5-4651-bbe5-c0f9a90de764}]. CHMOD mask: [541].
                             Agent failed to process method {DataTransfer.RestoreText}.

It happens also with all other Backups on the Tapes.

Any ideas how to solve this problem?

[Egor Yakovlev]

Hi Kevin,

Please note that you must include support case ID when posting about any technical issue, as requested when you click New Topic.

/Thanks!

[B+K_Kevin]

Case ID #04370961

[Egor Yakovlev]

Hi Kevin.

Thanks for patience with your ticket resolution.
Looks like this one is on us and hotfix is available via support team, in case someone comes up with similar error and finds this thread.

/Cheers!