warning message on last nights tape backup

[Dima P.]

Thanks! Should be C:\Program Data\Veeam\Backup\Your File to tape Job Name file with the latest modification date.

[ecorec]

This morning I got the warning, so I tried to search.
There are many latest files, I found something in "task.$servername.log".
Almost all files are inside Firefox cache, nothing to worry.
Is the issue "file in use"?

Other times I saw warning about e: drive, that hosts important data. Next time I'll search in logs also for e:.
Should not it use VSS?

Code: Select all

[05.10.2021 09:22:54] <28> Error    [TapeBatchTransfer] Error: 
[05.10.2021 09:22:54] <28> Error    Problem with reading from source
[05.10.2021 09:22:54] <28> Error    --tr:Failed to deserialize file info.
[05.10.2021 09:22:54] <28> Error    Problem with reading from source (Veeam.Backup.Common.CCppComponentException)
[05.10.2021 09:22:54] <28> Error       in c++: Failed to deserialize file info.
[05.10.2021 09:22:54] <28> Error    [TapeBatchFileBackup] An error occurred during the backup: C:\ProgramData\Avg\Management Console\data\pg_wal\0000000100000001000000A4. Reason: Problem with reading from source
[05.10.2021 09:23:14] <36> Info         [CTapeAgentsSessionManager] Getting AgentsSession for tape host: SERVER3.ecorecuperi.lan, source: [Location Id: 6745a759-2205-4cd2-b172-8ec8f7e60ef8, Tape host Id: 6745a759-2205-4cd2-b172-8ec8f7e60ef8], check alive: True
[05.10.2021 09:23:14] <36> Info             [CTapeAgentsSessionManager] Agents session is found in cache
[05.10.2021 09:23:14] <36> Info     [ProxyThrottling] Throttling is not needed. Reason: Source ips intersects with target ips and self-throttling is not allowed.
[05.10.2021 09:23:14] <36> Info             [AP] (af9a) command: 'batchBackupObjectsToTape\n29294780576\n1\n10000'
[05.10.2021 09:23:34] <28> Error    [TapeBatchTransfer] Error: 
[05.10.2021 09:23:34] <28> Error    Problem with reading from source
[05.10.2021 09:23:34] <28> Error    --tr:Failed to deserialize file info.
[05.10.2021 09:23:34] <28> Error    [TapeBatchFileBackup] An error occurred during the backup: C:\ProgramData\Microsoft\Windows\Power Efficiency Diagnostics\energy-report-2021-09-13.xml. Reason: Problem with reading from source
[05.10.2021 09:23:51] <28> Error    [TapeBatchTransfer] Error: 
[05.10.2021 09:23:51] <28> Error    Problem with reading from source
[05.10.2021 09:23:51] <28> Error    --tr:Failed to deserialize file info.
[05.10.2021 09:23:51] <28> Error    [TapeBatchFileBackup] An error occurred during the backup: C:\ProgramData\UraniumBackup\Log\BkpSet05.bks\Html-Log575.zip. Reason: Problem with reading from source
[05.10.2021 09:27:31] <36> Info         [CTapeAgentsSessionManager] Getting AgentsSession for tape host: SERVER3.ecorecuperi.lan, source: [Location Id: 6745a759-2205-4cd2-b172-8ec8f7e60ef8, Tape host Id: 6745a759-2205-4cd2-b172-8ec8f7e60ef8], check alive: True
[05.10.2021 09:27:31] <36> Info             [CTapeAgentsSessionManager] Agents session is found in cache
[05.10.2021 09:27:31] <36> Info     [ProxyThrottling] Throttling is not needed. Reason: Source ips intersects with target ips and self-throttling is not allowed.
[05.10.2021 09:27:31] <36> Info             [AP] (af9a) command: 'batchBackupObjectsToTape\n816615661\n1\n10000'
[05.10.2021 09:28:00] <31> Error    [TapeBatchTransfer] Error: 
[05.10.2021 09:28:00] <31> Error    Problem with reading from source
[05.10.2021 09:28:00] <31> Error    --tr:Failed to deserialize file info.
[05.10.2021 09:28:00] <31> Error    [TapeBatchFileBackup] An error occurred during the backup: C:\Users\Administrator.ECORECUPERI\AppData\Local\Mozilla\Firefox\Profiles\wjkmqbo0.default-esr\cache2\entries\006DF6DE6307B764991374281FCA92CA449367CB. Reason: Problem with reading from source
[05.10.2021 09:28:00] <28> Error    [TapeBatchTransfer] Error: 
[05.10.2021 09:28:00] <28> Error    Problem with reading from source
[05.10.2021 09:28:00] <28> Error    --tr:Failed to deserialize file info.

[Dima P.]

Valerio,

Looks like this warning is related to the locked files. Can you check your file to tape job settings: if the VSS option is enabled or not? Thanks!

[ecorec]

Yes, VSS is enabled.
But I suspect that more than locked files it's about files deleted between list creation and actual reading from disk.

Perhaps this message should give more details.

"Error reading from source" could mean many things: file deleted, file locked, permission issues, media errors.
When I saw in the first placed, the description made me look in the latest direction (media errors), but neither Windows events nor HP Smartstorage ones reported anything that confirmed that.

[Dima P.]

Thanks Valerio! We will discuss your feedback with RnD folks.