Standalone backup agent for Linux servers and workstations on-premises or in the public cloud
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virto
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After booting with recovery media no USB-Disk found

Post by virto » Aug 13, 2019 8:59 am

Hi,
I have create a recovery media on a 4 GB USB-Stick and boot successful from this. At boot-time there was the USB-Disk with the Veeam-Backup-files connected too. After booting from recovery media, there is no way to find the USB-Disk with Veeam User Interface (UI). If I change to console then I can mount the USB-Disk, but I don't find a way to use the information with the Veeam UI. I know there is a way to recover with the command line but the UI is much easier to handle.

Is there something special to do to use the UI und a local USB-Disk?

Thanks
Lutz

virto
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Re: After booting with recovery media no USB-Disk found

Post by virto » Aug 13, 2019 7:22 pm

In Veeam-description the following describes the normal behavior:

"Veeam Agent for Linux automatically mounts external USB drives that are connected to the computer and displays them in the list of available backup locations. You can select the necessary device and press Enter to pass to the Browse for backup files step of the wizard."

Are there special conditions for preparing the USB-disk?

My USB-disk is formatted with NTFS because I'm using the disk on my other Windows-PC with Veeam Agent for Windows too.

To create backup files with Veeam Agent for Linux on this disk works without problems.

m4578r
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Re: After booting with recovery media no USB-Disk found

Post by m4578r » Aug 14, 2019 2:50 pm

Hi

I think this is a bug.
I have the same problem.
You must manually mount USB disk and import vbm file.

#mount -t ntfs /dev/sdx /media
#veeamconfig backup import --path /media/your_backup_dir/backup.vbm

Somethink like this... ;)

P.Tide
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Re: After booting with recovery media no USB-Disk found

Post by P.Tide » Aug 14, 2019 8:50 pm

Hi,

Yep, looks like a bug. Which version of ISO are you using, may I ask?

Thanks!

m4578r
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Re: After booting with recovery media no USB-Disk found

Post by m4578r » Aug 14, 2019 10:45 pm

veeam-recovery-media-3.0.2.1185_x86_64.iso. Patched iso does not work at all.

# uname -a
Linux backup-server 4.19.0-5-amd64 #1 SMP Debian 4.19.37-5+deb10u1 (2019-07-19) x86_64 GNU/Linux

# dpkg -l | grep veeam
ii veeam 3.0.2.1185 amd64 Veeam Agent for Linux
ii veeam-release-deb 1.0.7 amd64 Veeam Backup for GNU/Linux repository
ii veeamsnap 3.0.2.1185 all Veeam Agent for Linux (kernel module)

P.Tide
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Re: After booting with recovery media no USB-Disk found

Post by P.Tide » Aug 14, 2019 10:49 pm

Patched iso does not work at all.
Do you mean mounting doesn't work at all, or the recovery iso as a whole?

virto
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Re: After booting with recovery media no USB-Disk found

Post by virto » Aug 15, 2019 8:14 am

Thanks for replies.

@P.Tide: problem is only 'mounting'

it seems to be that I'm not the using the newest release.

uname -l
Linux veeam-recovery-media 4.18.11

dpkg not worked. Command not exists.

But the hints for manual mount and import the backup file (vbm) works
#mount -t ntfs /dev/sdx /media
#veeamconfig backup import --path /media/your_backup_dir/backup.vbm

After this, returning from command line, UI shows the backup content with the daily backup-jobs.

I have to create a new recovery media with newest release and check it again.

virto
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Re: After booting with recovery media no USB-Disk found

Post by virto » Aug 15, 2019 9:07 am

Now I have checked again with current release of Veeam recovery media, but the result is the same.

Have downloaded veeam-recovery-media-3.0.2.1185_x86_64.iso (Ubuntu/Debian 64Bit)
Create a new boot-media with "ddrescue Downloads/Veeam/veeam-recovery-media-3.0.2.1185_x86_64.iso /dev/sdb --force -D" (/dev/sdb is my 4 GB USB-Boot-Device).
Booting with new created USB-Boot-Device and connected USB-Disk.
No USB-Disk was found.
Open command line and checking version with "uname -a". The result was the same (have made a screenshot):
Linux veeam-recovery-media 4.18.11 #1 SMP Tue Oct 2 13:40:06 CEST 2018 x86_64 GNU/Linux

In my first tries I have used the older version "veeam-recovery-media-3.0.1.1046_x86_64.iso" but with current release "uname -a" delivers the same information. It seems to me, that the kernel don't change between this versions. Is this right?

I have compared ISO-Content of veeam-recovery-media-3.0.2.1185_x86_64.iso with written content of 4 GB USB-Boot-Device. It seems to be all right. All files were created at "15 Jun".

Any ideas?

m4578r
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Re: After booting with recovery media no USB-Disk found

Post by m4578r » Aug 15, 2019 1:19 pm

P.Tide wrote:
Aug 14, 2019 10:49 pm
Do you mean mounting doesn't work at all, or the recovery iso as a whole?

I think patched iso problem is Debian 10 or new kernel :)
Veeam is not supporting this Debian version.
look there: https://photos.app.goo.gl/wiuMpAGqhhxhyCPL6

virto
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Re: After booting with recovery media no USB-Disk found

Post by virto » Aug 15, 2019 1:52 pm

Hm, don't know if I understood you right.

I've downloaded the recovery media from Veeam. Why is this a compatibility issue with Debian 10? In this moment the installed OS-version of the computer has no meaning. (Have thought that you have in mind my installed OS, but I'm thinking this is not the point)

Or want you say, that the downloaded recovery media (for Debian) has a problem?

I have find a way that it works and this is okay for me.

m4578r
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Re: After booting with recovery media no USB-Disk found

Post by m4578r » Aug 15, 2019 2:01 pm

The last my post was the answer to P.Tide "Do you mean mounting doesn't work at all, or the recovery iso as a whole?" ;)

P.Tide
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Re: After booting with recovery media no USB-Disk found

Post by P.Tide » Aug 15, 2019 6:36 pm

In my first tries I have used the older version "veeam-recovery-media-3.0.1.1046_x86_64.iso" but with current release "uname -a" delivers the same information. It seems to me, that the kernel don't change between this versions. Is this right?
Right, several things have been fixed here and there, but the kernel is yet to be updated.
I think patched iso problem is Debian 10 or new kernel
As @virto has pointed out (yep, you can use "mention" codes on the forum now), Recovery Media is not related to Debian at all.
Please do the following - start from recovery ISO, do not touch anything and wait for 1 minute until it show you Info message with IP, ssh fingerprints, and root password.

After that login into recovery via ssh, try to mount ext4 and btrfs using CLI, and collect all logs from /var/log. Then open a support case and let them investigate. Please post your case ID here so we can track the case in our systems.

@virto,

Please collect logs from recovery too and handle them to support team.

Thanks!

m4578r
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Re: After booting with recovery media no USB-Disk found

Post by m4578r » Aug 15, 2019 9:25 pm

veeam 3.0.2.1185 amd64 Veeam Agent for Linux
veeam-release-deb 1.0.7 amd64 Veeam Backup for GNU/Linux repository
veeamsnap 3.0.2.1185 all Veeam Agent for Linux (kernel module)
veeam-recovery-media-3.0.2.1185_x86_64.iso

The same software and ISO versions, the same hardware.
Not patched ISO does't see USB drives, but can mount it from CLI.
ISO patched on Debian 9 does't see USB drives, but can mount it from CLI.
ISO patched on Debian 10 does't see USB drives and can't mount it from CLI (can't mount anything).

Sorry, I don't have time to collect logs :)

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