Agent 6.02 Recovery fails - "The requested security package does not exist"

[gotsch]

Hello everyone,

I had a Server 2022 wich had a failure - while investigating the failure, some hardware parts got changed and I also deleted and recreated the Riad. Today I wanted to do the recovery with Veeam Endpoint 6.02 but getting a failure right after it startet. I tried to recovery from networkshare and I copied the Backup into an ISO and mounted it to the server, so it looks like local storage. Everytime the same error.

*Support Case Number*: 06286208

"The requested security package does not exist" - comes within the Agent Recovery

Code: Select all

The following is from the generated LOG Files:
[05.09.2023 21:27:47] <57> Error    Failed to connect to agent 'veeamre-ysns0yh', EP '[::1]:2500;127.0.0.1:2500' (System.Exception)
[05.09.2023 21:27:47] <57> Error       at Veeam.Backup.AgentProvider.CSocketAgentService.Start(Boolean redirectOutput)
[05.09.2023 21:27:47] <57> Error       at Veeam.Backup.AgentProvider.CClientAgentProtocol..ctor(CAutoRef`1 svcRef, Boolean redirectOutput, Version version)
[05.09.2023 21:27:47] <57> Error       at Veeam.Backup.AgentProvider.CProxyAgent.StartClient(Boolean redirectOutput, IClientConnectionFactory connFactory)
[05.09.2023 21:27:47] <57> Error       at Veeam.Backup.AgentProvider.CProxyAgent..ctor(IProxyAgentStarter agentStarter)
[05.09.2023 21:27:47] <57> Error       at Veeam.Backup.Core.CEpLocalClientContainer..ctor(String jobName, String logName, Boolean force64bit, EIpWorkingMode ipWorkingMode)
[05.09.2023 21:27:47] <57> Error       at Veeam.Backup.Core.CEpLocalClientContainer..ctor(String jobName, String logName, EIpWorkingMode ipWorkingMode)
[05.09.2023 21:27:47] <57> Error       at Veeam.EndPoint.CEndPointRestoreThread.ExecuteRestoreForAvailableOib(COibSafeInfo restoreOib, IStorageAccessor storageAccessor)
[05.09.2023 21:27:47] <57> Error    Das angeforderte Sicherheitspaket ist nicht vorhanden (System.ComponentModel.Win32Exception)
[05.09.2023 21:27:47] <57> Error       at System.Net.SSPIWrapper.AcquireCredentialsHandle(SSPIInterface SecModule, String package, CredentialUse intent, SecureCredential scc)
[05.09.2023 21:27:47] <57> Error       at System.Net.Security.SecureChannel.AcquireCredentialsHandle(CredentialUse credUsage, SecureCredential& secureCredential)
[05.09.2023 21:27:47] <57> Error       at System.Net.Security.SecureChannel.AcquireCredentialsHandle(CredentialUse credUsage, X509Certificate2 selectedCert, Flags flags)
[05.09.2023 21:27:47] <57> Error       at System.Net.Security.SecureChannel.AcquireClientCredentials(Byte[]& thumbPrint)
[05.09.2023 21:27:47] <57> Error       at System.Net.Security.SecureChannel.GenerateToken(Byte[] input, Int32 offset, Int32 count, Byte[]& output)
[05.09.2023 21:27:47] <57> Error       at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest, Boolean renegotiation)
[05.09.2023 21:27:47] <57> Error       at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest, Boolean renegotiation)
[05.09.2023 21:27:47] <57> Error       at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
[05.09.2023 21:27:47] <57> Error       at Veeam.Backup.Crypto.CTlsSocket.AuthenticateAsClient(String targetHost)
[05.09.2023 21:27:47] <57> Error       at Veeam.Backup.Crypto.CTlsSocket.Connect(IPEndPoint remoteEP)
[05.09.2023 21:27:47] <57> Error       at Veeam.Backup.AgentProvider.CAgentEndpointConnecter.GetAsManagementSocket(ISocket socket, IPEndPoint connectedEndpoint)
[05.09.2023 21:27:47] <57> Error       at Veeam.Backup.AgentProvider.CLegacySessionStarter.StartConnection(CAgentEndpointConnecter connecter, Boolean redirectOutput, IPEndPoint& connectedEndpoint)
[05.09.2023 21:27:47] <57> Error       at Veeam.Backup.AgentProvider.CSocketAgentService.Start(Boolean redirectOutput)
[05.09.2023 21:27:47] <57> Info     [TaskLog] 'Restore failed: Das angeforderte Sicherheitspaket ist nicht vorhanden' append, OrdinalId 3, Status EFailed, Desc ''
[05.09.2023 21:27:47] <57> Info     [TaskLog] 'Saving restore logs' append, OrdinalId 4, Status ENone, Desc ''

[Mildur]

Hello,
Please do not upload log files to this forum. The employees behind this forum doesn't have the tools to analyze a technical issue. Therefore it's important to open a case with our customer support team for any technical issue you may face.

Please provide a support case ID for this issue, as requested when you click New Topic. Without case number, the topic will eventually be deleted by moderators.

Best regards,
Fabian

[gotsch]

- Added Support Case Number
- from my perspective the logs may help other ppl too visiting this forum

[aleawp]

in the community.veeam.com is the solution:
"Pavelman - 29 days ago
I didn't express myself correctly, recovery media created in windows server 2022 won’t do bare metal recovery with error “The requested security package does not exist”. Created media in server 2019 and it worked perfectly."

[gotsch]

Thank you, I finally got the same response from support after I reopened the case from a paid subscription. Before I opened it as free agent and got no response several days.

[Mildur]

Hello

We have released a new KB article for this issue:
--> https://www.veeam.com/kb4512

Best,
Fabian