Agent is stuck in Retry option

[great_vc]

Hi, i tried to update from the app, but it failed with a message of incompatible. I downloaded the setup from the site and installed it. i have the new version but the console is stuck in retry, so no check for new updates is available or that the application is current. If i click on retry i get the error and back to the main menu. But you can see that the application is fully updated





How do i fix this ?

Thank you,
-Vassilis

[Mildur]

Hello,

That sounds like a technical issue. We cannot investigate such issues through a forum topic.
Please provide a support case ID for this issue, as requested when you click New Topic. Without case number, the topic will eventually be deleted by moderators.

Verify the system requirements, if everything is ok, then proceed with the case.

- Veeam Agent - Reporting Issues

Best regards,
Fabian

[great_vc]

It has nothing to do with system requirements, the problem is not the instalation. The problem is that the application is not aware that the product is installed. It still thinks that it failed.
Case number: 08087420

[Mildur]

Hi Vassilis,

Please work with our Technical Support team to investigate the issue. We cannot confirm the root cause from a forum topic alone.
Keep in mind that your case is for a free product. Support for free products is provided on a best-effort basis.

Best,
Fabian