Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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Graydom
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Another 'backups failing/hanging indefinitely' post.

Post by Graydom »

Hey there,

So I've raised this with Veeam support, ID 04777219. I have a Synology 920+ NAS, and I'm trying to use VAW to backup my Win10 machine.

I followed the setup from this page https://www.reddit.com/r/synology/comme ... microsoft/. The backup started running, then randomly hung at around 7GB transferred. I did some searches online, found how a BITS troubleshooter helped someone, tried it, the next attempt got to around 11GB transferred in 3 minutes and failed with the

Code: Select all

4/27/2021 5:05:44 PM :: Error: Shared memory connection was closed. Failed to upload disk. Agent failed to process method {DataTransfer.SyncDisk}. Exception from server: The specified network name is no longer available. Failed to write data to the file [\\192.168.1.2\VeeamBackups\Job [myjob]\Job [myjob]-04-27T164749.vbk]. Failed to download disk.  
.

I have 2x IP addresses for the NAS (2x routers) so I tried the other just to see if something on the router was the problem. It's a much slower connection, took 1h30m to get to 10GB transferred, but then failed with the same error.

I've followed the steps listed here https://www.veeam.com/kb1735 after checking here veeam-agent-for-windows-f33/backup-fail ... 62508.html but so far nothing seems to have worked.

The connection between Win machine and NAS is definitely being closed but I don't know why. I've got a network share of the whole NAS on Windows, and when the backup fails, that network connection won't load and nerfs explorer. Any help greatly appreciated!

PetrM
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Full Name: Petr Makarov
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Re: Another 'backups failing/hanging indefinitely' post.

Post by PetrM »

Hello,

It's not so easy to identify the root cause without having a closer look at debug logs, let's wait for conclusion from our support team.

Thanks!

Graydom
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Re: Another 'backups failing/hanging indefinitely' post.

Post by Graydom » 1 person likes this post

Understood, thanks. I realise they're on a 'best-effort' on this, hopefully I'll hear back soon as right now it's unfortunately unusable.

Graydom
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Re: Another 'backups failing/hanging indefinitely' post.

Post by Graydom »

Hi there, my case with Veeam support was archived. Might as well close this thread.

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