Attempt to Restore Results in "No Local Backup Found"

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Attempt to Restore Results in "No Local Backup Found"

Veeam Logoby TechnicGeek » Wed Feb 15, 2017 10:48 am

Hello,

I had incremental backups on external drive and since it grew large I had to remove newer restore points and leave older restore points. I already had newer restore points on additional external drive too.

I wanted to restore something from older backups and when attempted to restore, received the error that no backups found despite selecting those backups to restore from. It couldn't restore on file level and volume level. What's the issue? Here are the screenshots:

Image
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TechnicGeek
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Re: Attempt to Restore Results in "No Local Backup Found"

Veeam Logoby Vitaliy S. » Wed Feb 15, 2017 12:04 pm

Did you try to browse for these files?
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Re: Attempt to Restore Results in "No Local Backup Found"

Veeam Logoby Dima P. » Wed Feb 15, 2017 10:32 pm

since it grew large I had to remove newer restore points and leave older restore points.

This might be an issue. Kindly, check with the support team: as far as I remember manual backup files deletion is not recommended because metadata remains unmodified.
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Re: Attempt to Restore Results in "No Local Backup Found"

Veeam Logoby TechnicGeek » Thu Feb 16, 2017 1:55 pm

Vitaliy S. wrote:Did you try to browse for these files?


Yes, after which I get message with exclamation mark like on screenshot.

Dima P. wrote:This might be an issue. Kindly, check with the support team: as far as I remember manual backup files deletion is not recommended because metadata remains unmodified.


I asked about deleting newer backups here and was told this would work on one hand. On another there is a chance for issues
https://forums.veeam.com/veeam-agent-for-windows-f33/backup-policy-based-on-a-number-of-backups-t35263.html
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Re: Attempt to Restore Results in "No Local Backup Found"

Veeam Logoby Dima P. » Thu Feb 16, 2017 3:34 pm

TechnicGeek,

Thanks. Please open a case and let the support folks check the logs.
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Re: Attempt to Restore Results in "No Local Backup Found"

Veeam Logoby TechnicGeek » Sat Feb 18, 2017 3:51 pm

I am unable to create support ticket because as soon as I log in, I am asked to complete business profile:

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Re: Attempt to Restore Results in "No Local Backup Found"

Veeam Logoby Dima P. » Sun Feb 19, 2017 8:05 pm

TechnicGeek,

Case submission via support portal is currently unavailable. It should be up after VAW 2.0 goes GA for all paid editions of the product. Please use product’s built-in logic instead: go to VEB Control Panel > Support > Technical support.
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