Backup failing after upgrade to 5.0

[kameleon]

Last week I upgraded two of my machines from 4.0.1 ( I think) to 5.0. Both back up to my local synology via SMB. One works fine. The other, which is my main laptop, keeps erroring out with the error below. I have tried doing a repair install and a remove and reinstall. Any idea what I can do to fix this:

Code: Select all

5/24/2021 9:14:07 PM :: Error: Timed  out requesting agent port for client sessions. --tr:Failed to initialize agent ( specified agent path: [C:\Program Files\Veeam\Endpoint Backup\x64\VeeamAgent.exe], arguments: [ -g"2500-5000" -i"{f8867315-da46-4a38-850f-de622ca785c2}" -l"flush,C:\ProgramData\Veeam\Endpoint\BXPS15/Agent.BXPS15.Target.log" --fipsMode -f 25 --vddkLogLevel 1 --maxPendingBlocks 10000 -n -x"{3c75d95e-7a73-498c-9c8d-9c1f57f4d15e}" --mgmtConnKey "AQAAAAAAAAAjAAAATWFuYWdlciB0byBBZ2VudCBjaGFubmVsIGVuY3J5c 

[Dima P.]

Hello kameleon,

Do you have a case ID to share with us? Such issues requires debug log analysis, so we cant go any further without the needed troubleshooting information. If you don't have a case Id please raise a ticket via product's UI and share the case ID with us. Thank you!

[kameleon]

Case # 04822570

[Dima P.]

Hi kameleon,

Thank you for sharing. I'll ask RnD folks to review it!