Backup Fails: "Failed to parse 'Invoke' command..."

[James99]

Hi,

I've just downloaded and installed Veeam Endpoint Backup. I've set up a file level backup to backup files to a removable 3TB drive connected via USB. 15 minutes into the backup, it aborts with an error. The report says:

Code: Select all

Backed up items: n/a
Backup duration: 0:14.48
Restore point size: n/a
Total backup size: 0 B
Average backup duration: 0:00:00
Free disk space: 1.54 TB

03/12/2016 14:03:34 :: Initializing 
03/12/2016 14:03:58 :: Preparing for backup 
03/12/2016 14:16:36 :: Creating VSS snapshot 
03/12/2016 14:17:57 :: Calculating digests 
03/12/2016 14:18:14 :: Saving  (C:) 
03/12/2016 14:18:15 :: Finalizing 
03/12/2016 14:18:18 :: Error: Agent: Failed to parse 'Invoke' command argument value (unexpected end of argument) Agent failed to process method {FileBackup.SyncDirs}.  
                                :: Processing finished with errors at 03/12/2016 14:18:20 

I've tried backing up twice - once with anti-virus on, once with it off in case it made any difference. But the backup failed in the same place both times.

I'm using the latest version of Veeam Backup (V1.5.0.306).

Any help please? The product looks good and I'm looking to replace the somewhat buggy Acronis True Image 2016 software I've used till now. I've heard good things about Veeam.

BTW, I tried to raise a support ticket from the app but when I try it says my email address is not registered (it is, and I have responded to the activation email twice since, but still no joy.)

Thanks in advance.

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James

[Gostev]

Hi, what email address are you using? You can PM me. Thanks!

[James99]

Hi Gostev,

Many thanks for your reply. My email address is now recognized (guess it can take a little time occasionally). I've opened support case #01994030 with the issue. Thanks again!

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James