Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
Post Reply
helpmhost
Novice
Posts: 5
Liked: 1 time
Joined: May 01, 2019 4:51 pm

Bare metal recovery "failed to parse shadow volumes layout xml"

Post by helpmhost » May 01, 2019 4:55 pm

Hi,

I've copied a backup created with the veeam agent to a usb hard drive. I then created a recovery media usb stick and booted a different computer with it.

Once booted, if I go to tools and then open the command prompt, I can see the backup files in the F drive (the usb hard drive). However, if I go to Bare Metal Recovery, I get a "Failed to parse shadow volumes layout XML" error. You can see a picture of the full error below.

Thanks.

Image

Dima P.
Product Manager
Posts: 10310
Liked: 837 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: Bare metal recovery "failed to parse shadow volumes layout xml"

Post by Dima P. » May 02, 2019 9:00 am

Hello and welcome to the community helpmhost!

Can you please clarify what file have been copied to the USB drive (i.e. do have vbk + vbm files in the folder)? Thanks!

helpmhost
Novice
Posts: 5
Liked: 1 time
Joined: May 01, 2019 4:51 pm

Re: Bare metal recovery "failed to parse shadow volumes layout xml"

Post by helpmhost » May 02, 2019 3:06 pm

The usb drie has vbk and vib files. I tried putting them in the root of the drive as well as in VeeamBackup\Backupjobname

Dima P.
Product Manager
Posts: 10310
Liked: 837 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: Bare metal recovery "failed to parse shadow volumes layout xml"

Post by Dima P. » May 02, 2019 4:05 pm

In order to restore from the backup you must have entire backup chain with the metadata file (so there should be .vbk + .vib + vbm files in the directory you are restoring from). Can you please check the original backup location and copy all the backup files if you have them? Thanks!

helpmhost
Novice
Posts: 5
Liked: 1 time
Joined: May 01, 2019 4:51 pm

Re: Bare metal recovery "failed to parse shadow volumes layout xml"

Post by helpmhost » May 02, 2019 4:46 pm

I just added the vmb file and it does the same thing. Could it be related to the partitioning?

The drive is using a GUID Partition Table, it has a 200MB reserved EFI System partition. And finally 930 TB NTFS partition with the recovery files. When I open the command prompt after booting from the recovery media, I do see the files, so I suspect it has booted with the necessary drivers to see NTFS and this type of partition scheme.

Another thing to note is the hardware is very different. Backup was done on a proper rack mounted server and trying the restore on an old desktop machine

Dima P.
Product Manager
Posts: 10310
Liked: 837 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: Bare metal recovery "failed to parse shadow volumes layout xml"

Post by Dima P. » May 03, 2019 9:45 am

No, partitioning should not be the root cause. Can you raise a support case please and share the case ID? Thank you in advance!

helpmhost
Novice
Posts: 5
Liked: 1 time
Joined: May 01, 2019 4:51 pm

Re: Bare metal recovery "failed to parse shadow volumes layout xml"

Post by helpmhost » May 03, 2019 4:06 pm

Here is the case ID: 03543337.

gigcitycloud
Service Provider
Posts: 1
Liked: never
Joined: Aug 27, 2018 3:42 am
Full Name: Dave Brockman
Contact:

Re: Bare metal recovery "failed to parse shadow volumes layout xml"

Post by gigcitycloud » May 05, 2019 7:53 pm

I had the same error with a similar issue. I was working on a laptop that I backed up, created new restore media, replaced HDD with SSD and then booted from recovery media and received this error when I clicked on "Bare Metal Restore". I cleared all the partitions on the SSD (appears it was previously used and was already partitioned and contained data). Once I cleared all the partitions on the SSD, I could move forward with the Bare Metal Restore without issue. HTH!

Dima P.
Product Manager
Posts: 10310
Liked: 837 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: Bare metal recovery "failed to parse shadow volumes layout xml"

Post by Dima P. » May 09, 2019 1:40 pm

Dave,

Thanks for sharing this information with the community. I'll pass this feedback to RnD team, cheers!

helpmhost
Novice
Posts: 5
Liked: 1 time
Joined: May 01, 2019 4:51 pm

Re: Bare metal recovery "failed to parse shadow volumes layout xml"

Post by helpmhost » May 24, 2019 5:32 pm 1 person likes this post

Thanks. Removing all partitions solved the problem.

Post Reply

Who is online

Users browsing this forum: No registered users and 11 guests