Bare Metal Recovery Fails To Use Correct Driver For 2016

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Bare Metal Recovery Fails To Use Correct Driver For 2016

Veeam Logoby AlexLeadingEdge » Wed Apr 19, 2017 12:21 am

We have made a backup of a server, something wasn't quite right and it would freeze intermittently, which we suspect is software related, so we want to move the OS and data to a new machine. We made a backup of all the drives and then tried to do a Bare Metal Recovery to a new system, with the same RAID configuration, but Veeam Agent Beta won't use the correct Windows Server 2016 RAID drivers, instead it wants to use the Windows 7 RAID drivers. If we try to use anything other than the Windows 7 RAID drivers it says "Failed to install driver. Error code: ERROR_NO_DEVICE_ID"

When we boot up the recovered Server 2016 on the new machine it doesn't like the default Windows RAID driver and we get a BSOD with INACCESSIBLE_BOOT_DEVICE. At least that is what I think is happening.

I have tried both injecting the drivers and tried not injecting the drivers, both give the same BSOD.

How do I insert the correct driver into the new Windows Server 2016 install and get it to start using that one instead?
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Re: Bare Metal Recovery Fails To Use Correct Driver For 2016

Veeam Logoby AlexLeadingEdge » Wed Apr 19, 2017 9:41 pm

Anyone???
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Re: Bare Metal Recovery Fails To Use Correct Driver For 2016

Veeam Logoby Dima P. » Wed Apr 19, 2017 10:44 pm

Alex,

Please share the recovery logs (you can find it in backup file location) with me via PM.

P.S. On which operating system Recovery Media was created?
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Re: Bare Metal Recovery Fails To Use Correct Driver For 2016

Veeam Logoby AlexLeadingEdge » Thu Apr 20, 2017 1:57 am

Recovery Media was created on a Windows Server 2016 machine. I will PM you the file location.
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Re: Bare Metal Recovery Fails To Use Correct Driver For 2016

Veeam Logoby Dima P. » Thu Apr 20, 2017 11:32 am

Thanks! The original OS in backup is Windows 7, is that correct? Or thats the only driver that works in BMR?
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Re: Bare Metal Recovery Fails To Use Correct Driver For 2016

Veeam Logoby AlexLeadingEdge » Sun Apr 23, 2017 10:21 pm

Dima P. wrote:Thanks! The original OS in backup is Windows 7, is that correct? Or thats the only driver that works in BMR?

Original OS was Server 2016. The only RAID driver that seems to work with Veeam Agent is the Windows 7 one, which doesn't work for Windows Server 2016, and I couldn't find a way to inject the Windows Server 2016 RAID driver after the recovery ISO had already been created.

As this company doesn't use a paid-for Veeam product I didn't feel it was appropriate to call Veeam for help.

We tried using another backup solution (StorageCraft's Shadow Protect) to do the same thing, but we get the same BSOD "INACCESSIBLE_BOOT_DEVICE". Not sure what is causing it. According to our records this company had an old but still valid licence with StorageCraft, so I called them for technical support. After sending off heaps of logs they say the boot partition of the old server may be partially corrupted. We tried several recovery options but all failed with the same BSOD that Veeam was showing. We tried installing Server 2016 with the hope of doing a restore of only the OS partition, keeping the installed boot partitions, but instead of a GPT install we got an MBR install; Microsoft says probably because of the format of the USB drive that the ISO was installed to, which wasn't the original USB stick that was used to install the old server.

After having wasted two days on this with no progress my boss pulled the plug on this. I did a clean install of Server 2016 on the new hardware and migrated all the emails and data over. Not an ideal solution but I had no options as the original server was randomly freezing, with no pattern other than it could be anywhere between 1 hour and 5 days until the next freeze.

Given that this was our first Bare Metal Restore of a server-class machine with RAID drives it wasn't a good result :(
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Re: Bare Metal Recovery Fails To Use Correct Driver For 2016

Veeam Logoby Dima P. » Mon Apr 24, 2017 10:19 pm

Alex,

Thanks for sharing the update and sorry to hear that you have to build this server from scratch.
As this company doesn't use a paid-for Veeam product I didn't feel it was appropriate to call Veeam for help.

You are always welcome to open a support case regarding VEB/VAW. We do provide best effort support for all free products.
I did a clean install of Server 2016 on the new hardware and migrated all the emails and data over.

It should be possible to perform a file level or volume level restore from existing backup file to new OS.
Given that this was our first Bare Metal Restore of a server-class machine with RAID drives it wasn't a good result

Any chance you still have the recovery logs left in your repository? Can you share them with me via PM?
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Re: Bare Metal Recovery Fails To Use Correct Driver For 2016

Veeam Logoby AlexLeadingEdge » Tue Apr 25, 2017 9:28 pm

Dima P. wrote:Any chance you still have the recovery logs left in your repository? Can you share them with me via PM?
I sent them to you by PM the other day :)
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Re: Bare Metal Recovery Fails To Use Correct Driver For 2016

Veeam Logoby Dima P. » Tue Apr 25, 2017 9:43 pm

My bad, sorry. Passed to QA folks!
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Re: Bare Metal Recovery Fails To Use Correct Driver For 2016

Veeam Logoby AlexLeadingEdge » Thu Apr 27, 2017 3:39 am

Dima P. wrote:My bad, sorry. Passed to QA folks!


No problem, I administer 500 computers, I know how easy it is for things to fall through the cracks :)
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