Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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heikoh81
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Bug in Restore Environment: Can't browse network shares

Post by heikoh81 » Oct 18, 2017 5:36 pm

Hi,

I'm using VeeamAgentWindows_2.0.0.700 backing up Win10 to my QNAP NAS.
This works.

I have created a restore USB stick.
When I try to restore my backup, there is a menu entry that allows to browse for Network Shares.
However, I can't expand the directory tree.
Image
Please note that I have already clicked on the QNAP212p-entry in the screenshot shown above.
Before clicking, QNAP also had a ">" symbol next to it.
Please also not that I have entered credentials in the field provided, but still can't browse the network shares on QNAP21P


So I have to "know" the path to the veeam backups, which is
\\qnap212p\veeambackup\
Then I can select a restore point, but I have to "know" the exact path...

Anyone else noticed this "bug"?

Bye,
Heiko

Dima P.
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Full Name: Dmitry Popov
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Re: Bug in Restore Environment: Can't browse network shares

Post by Dima P. » Oct 20, 2017 1:39 pm

Hi Heiko,
Anyone else noticed this "bug"?
Before browsing try check the box ‘this share requires credentials’ and enter the account which has access to the said share. Do you have any firewall between this computer and your NAS device?

heikoh81
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Re: Bug in Restore Environment: Can't browse network shares

Post by heikoh81 » Oct 26, 2017 4:53 pm

Credentials have been entered - checkbox is ticked as you can see in screenshot above.
No firewall.
Within Win10, I can browse network shares, so I think it has to be a problem with recovery environment.

Dima P.
Product Manager
Posts: 9605
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Full Name: Dmitry Popov
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Re: Bug in Restore Environment: Can't browse network shares

Post by Dima P. » Nov 02, 2017 2:14 pm

heikoh81,

Thank you for the update and sorry for keeping silence. If you still can reproduce this issue please open a support case and let our team investigate the logs.

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