Cannot see all drives in Backup Browser

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Cannot see all drives in Backup Browser

Veeam Logoby TheDude » Wed Jun 17, 2015 7:36 am

Hello All,

when trying to restore files from a backup I cannot see my D: drive. The C: drive is displayed but I am sure there is data from the D: drive in the (full) backup because the backup file is too large for only data from C:.

Can someone of you please provide a hint how to make the D: drive visible so I can restore an important file? :oops:

Many thanks in advance,
kind regards

TheDude
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Re: Cannot see all drives in Backup Browser

Veeam Logoby Mike Resseler » Wed Jun 17, 2015 9:41 am

Thomas,

I assume you took an entire PC backup? Can you verify that through the backup wizard? Also, your D: drive, is that an internal drive or a remotely attached device such as a USB device or something? We don't support that at this moment.

Lastly, when you open the backup browser, can you go to "Open in Explorer" button? You will see your backup mounted through the traditional windows explorer and should get you to something like "C:\VeeamFLR\MIKE-WS" where MIKE-WS is the name of your workstation. Check if you see multiple volumes over there.

Thanks

Mike
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Re: Cannot see all drives in Backup Browser

Veeam Logoby TheDude » Wed Jun 17, 2015 10:49 am

Hello Mike,

... thank you for your quick response.

There is only one hard drive with three partiotions. C: is the system partition and D: is data.

I have created a full entire back (which is 265 GB) - and that is the reason why I think that the D: partition is included because on C: there ois not so many data.

Then I have tried to open it in explorer but I only can see a volume0 and a volume1. Unfortunately I cannot see the content of drive D:.

Again thank you for your help,
kind regards

Thomas
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Re: Cannot see all drives in Backup Browser

Veeam Logoby Mike Resseler » Wed Jun 17, 2015 10:52 am

Thomas,

That's not OK. Can you please make a support case through the support tab. First do the sequence again, then create the support case and post the ID below. Also, follow-up in this thread when you receive more information from support.

Yep, it is a free product but we do deliver support (only no SLA provided)

Cheers

Mike
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Re: Cannot see all drives in Backup Browser

Veeam Logoby Vitaliy S. » Wed Jun 17, 2015 11:10 am

Out of curiosity - what type of volume is that? Regular NTFS formatted disk?
Vitaliy S.
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Re: Cannot see all drives in Backup Browser

Veeam Logoby TheDude » Wed Jun 17, 2015 11:13 am

Hi Vitaliy,

... yes, both are "pure" NTFS partitions. And it's a lot of different data line Office documents but also movies, pictures, multimedia files, VMs, etc.

Kind regards
Thomas
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Re: Cannot see all drives in Backup Browser

Veeam Logoby Dima P. » Wed Jun 17, 2015 11:25 am

Thomas,

Open a Control Panel, click the bar from the chart and check the log please – if the volume was included you should see the indication in the logs. Additionally you can click restore files directly from this screen in order to check the files included in this backup.

To investigate further, we need the application logs, so kindly, open a case thru the Endpoint’s Control Panel > Support > Technical support. Thanks
Dima P.
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Re: Cannot see all drives in Backup Browser

Veeam Logoby TheDude » Wed Jun 17, 2015 11:53 am

Hi Dima,

... I can see the D: partition in the log file. But when doing a file restore from there using the backup browser the D: partition is still not visible.

I have created a support ticket with no. 00946156 now.

Kind regards
Thomas
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Re: Cannot see all drives in Backup Browser

Veeam Logoby Dima P. » Wed Jun 17, 2015 1:18 pm

Thanks for the heads up. Will take a look at the logs and follow up shortly.
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Re: Cannot see all drives in Backup Browser

Veeam Logoby Dima P. » Wed Jun 17, 2015 2:09 pm

Thomas,
I was told that there is a hotfix at the support side, so kindly check it and share the results with us. Thank you in advance.
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