Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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ThorHjalmar
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Full Name: Thor Hjalmar Ingolfsson
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Endpoint installation problem

Post by ThorHjalmar » Nov 03, 2017 3:09 pm

I have been running Veeam endpoint 1.5 for a long time. Desided it was time to upgrade. for some readson I was unable to upgrade to versio 2.0. I have manually deleted all reference to Veeam and MSSQL server but am still unable to install the new version. I have no idea why the installation is failing, cant see any obvious reason from the log files.

Code: Select all

Few lines from EndPointSetup.log
=== Logging stopped: 3.11.2017  14:59:43 ===
MSI (s) (48:D8) [14:59:43:007]: Note: 1: 1708 
MSI (s) (48:D8) [14:59:43:007]: Product: Veeam Agent for Microsoft Windows -- Installation operation failed.

MSI (s) (48:D8) [14:59:43:008]: Windows Installer installed the product. Product Name: Veeam Agent for Microsoft Windows. Product Version: 2.0.0.700. Product Language: 1033. Manufacturer: Veeam Software AG. Installation success or error status: 1603.

MSI (s) (48:D8) [14:59:43:013]: Deferring clean up of packages/files, if any exist
MSI (s) (48:D8) [14:59:43:014]: MainEngineThread is returning 1603
MSI (s) (48:04) [14:59:43:015]: No System Restore sequence number for this installation.
MSI (s) (48:04) [14:59:43:016]: User policy value 'DisableRollback' is 0
MSI (s) (48:04) [14:59:43:017]: Machine policy value 'DisableRollback' is 0
MSI (s) (48:04) [14:59:43:017]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (48:04) [14:59:43:018]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (48:04) [14:59:43:018]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (48:04) [14:59:43:019]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (48:04) [14:59:43:020]: Destroying RemoteAPI object.
MSI (s) (48:70) [14:59:43:021]: Custom Action Manager thread ending.
MSI (c) (58:94) [14:59:43:022]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (58:94) [14:59:43:023]: MainEngineThread is returning 1603
=== Verbose logging stopped: 3.11.2017  14:59:43 ===

And from Endpoint log file
[03.11.2017 14:59:20][INFO] Stopping exisitng services...
[03.11.2017 14:59:20][INFO] Service name: VeeamEndpointBackupSvc
[03.11.2017 14:59:20][INFO] Service process: Not specified
[03.11.2017 14:59:20][INFO] Stopping service...
[03.11.2017 14:59:20][INFO] Service successfully stopped.
[03.11.2017 14:59:20][INFO] Exisitng services have been stopped.
[03.11.2017 14:59:20][INFO] Checking presence of Microsoft SQL Server 2012 System CLR Types...
[03.11.2017 14:59:20][INFO] Requested assembly: Microsoft.SqlServer.Types Version: 11
[03.11.2017 14:59:20][INFO] Requested assembly 'Microsoft.SqlServer.Types' version 11 is found in GAC, checking detailed version in registry...
[03.11.2017 14:59:20][INFO] Required version: 11.1.3000.0; Found version: 11.1.3000.0
[03.11.2017 14:59:20][INFO] Checking presence of Microsoft SQL Server 2012 SMO redist...
[03.11.2017 14:59:20][INFO] Requested assembly: Microsoft.SqlServer.Smo Version: 11
[03.11.2017 14:59:20][INFO] Requested assembly 'Microsoft.SqlServer.Smo' version 11 is found in GAC, checking detailed version in registry...
[03.11.2017 14:59:20][INFO] Required version: 11.1.3000.0; Found version: 11.1.3000.0
[03.11.2017 14:59:20][INFO] Checking presence of Microsoft SQL Server 2012 Local DB...
[03.11.2017 14:59:20][INFO] Requested 'InstanceAPIPath' registry key at the 'SOFTWARE\Microsoft\Microsoft SQL Server Local DB\Installed Versions\11.0\' path is found, Checking version.
[03.11.2017 14:59:20][INFO] Required version: 11.3.6020.0; Found version: 11.3.6020.0
[03.11.2017 14:59:20][INFO] Microsoft SQL Server 2012 Local DB upgrade is not required.
[03.11.2017 14:59:43][ERROR] System.ComponentModel.Win32Exception (0x80004005): Fatal error during installation
   at Veeam.Setup.MsiLibrary.VmMsiCommon.CheckError(VmMsiDatabase db, UInt32 result)
   at Veeam.Setup.MsiLibrary.VmMsiCommon.InstallProduct(String product, String commandLine, Boolean& bReboot)
   at Veeam.Setup.Endpoint.Core.MsiPackageInstaller.InstallWithProgressHandling(IProgressReporter progressReporter, String msiPackage, String commandLine, String logFile)
   at Veeam.Setup.Endpoint.Core.ProductInstaller.Install(IProgressReporter progressReporter)
   at Veeam.Setup.Endpoint.Core.InstallerEngine.Install(IProgressReporter progressReporter)
[03.11.2017 14:59:43][ERROR] Installation failed.
[03.11.2017 14:59:43][INFO] InstallerEngine session completed. Result = Failed

Dima P.
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Re: Endpoint installation problem

Post by Dima P. » Nov 03, 2017 3:28 pm

Hello Thor,

Is it possible for you to submit a support case? Thanks.

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