Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
Post Reply
dennisjohnson104
Lurker
Posts: 1
Liked: never
Joined: Apr 12, 2012 4:53 pm
Contact:

EndPoint Support with BR support

Post by dennisjohnson104 » Sep 30, 2015 6:45 pm

If I have a full Enterprise Plus license is my Endpoint support still no SLA?

Vitaliy S.
Product Manager
Posts: 22777
Liked: 1526 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: EndPoint Support with BR support

Post by Vitaliy S. » Sep 30, 2015 9:26 pm

Yes, that's correct, however support for VBR will in provided in accordance to your support contract (standard/premium).

Dima P.
Product Manager
Posts: 10324
Liked: 837 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: EndPoint Support with BR support

Post by Dima P. » Sep 30, 2015 9:36 pm

To clarify, you can open a case from your regular support account while it refers to the VEB and VBR integrations. If VBR is not involved - the case will be moved to the regular Endpoint queue without any SLA.

Post Reply

Who is online

Users browsing this forum: No registered users and 25 guests