Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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EndPoint Support with BR support

Post by dennisjohnson104 » Sep 30, 2015 6:45 pm

If I have a full Enterprise Plus license is my Endpoint support still no SLA?

Vitaliy S.
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Re: EndPoint Support with BR support

Post by Vitaliy S. » Sep 30, 2015 9:26 pm

Yes, that's correct, however support for VBR will in provided in accordance to your support contract (standard/premium).

Dima P.
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Re: EndPoint Support with BR support

Post by Dima P. » Sep 30, 2015 9:36 pm

To clarify, you can open a case from your regular support account while it refers to the VEB and VBR integrations. If VBR is not involved - the case will be moved to the regular Endpoint queue without any SLA.

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