Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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dennisjohnson104
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EndPoint Support with BR support

Post by dennisjohnson104 »

If I have a full Enterprise Plus license is my Endpoint support still no SLA?
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Vitaliy S.
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Re: EndPoint Support with BR support

Post by Vitaliy S. »

Yes, that's correct, however support for VBR will in provided in accordance to your support contract (standard/premium).
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Dima P.
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Re: EndPoint Support with BR support

Post by Dima P. »

To clarify, you can open a case from your regular support account while it refers to the VEB and VBR integrations. If VBR is not involved - the case will be moved to the regular Endpoint queue without any SLA.
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